Phone Deals

Harp

i had a phone call yesterday from BT saying since i been a loyal customer, they can look what they can do for an offer. They asked if i had a Mobile and I replied with yes and it in a contract which i was very happy about.  They proceded with an offer which includes a mobile.  I said that i don't need a mobile as i already i got one in contract and that i need any otffer in writing formats please as i have a learning difficulties.  They said you can check the deal by the email to confirm the offer. I replied that this is not right i have to agree with someting before i fully understood it. They said you can write it out. i said, that don't solves the issue as i need to do it at my pace to understand it. they pointed out again i can see the deal in the email to confirm it.

At this point i told them that i going to complain about that i missuing out of deal cus they don't do the deal in other formats to make deals eaually open to all customers.

I put an complaint with the chat system on their site which came back with nothing can be done and asked if i need anything else. As i was repling, they cut me off.  I tried again and stated that i got cut off. They seamed more willing to help and gave me £15 off my bill. They said they get someone to call me back at  at time what suited me. I said this afternoon ad they said betwwen 12pm-1pm, which i said that be fine. This morning I had and emial to say that the complaint has been closed but no reason why.

I have now sent an email about all what has happen and that it is not right i am getting treated this way.  I also pointed out to them that they need to have different ways contacting them across their site cus not everyone is comfortable using the phone.

Ami2301

Hi @Harp sorry to hear what has happened. Keep us updated on the progress of your complaint

Harp

I will do

Harp

Thank you for the info mikehughescq

April2018mom

When you make a complaint you need to make sure that it’s expressed in accordance with the equality act of 2010. When I was making a official complaint I made sure I was following the act. That is the only way to make sure that you are taken seriously. If you’re refused, contact a LD charity or solicitor for further advice. 

wilko

Hello everyone have you heard of the online complaints system resolver, linked with Martin Lewis. I have used it twice now both on mobile phone contracts and have had them cancelled without a fee and upgraded free also no charge or fee for using and of no response from the company then it is taken to the next level.