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Guidance
Updated 5 November 2018
1.6.56 The audio recording of face-to-face consultations is not currently part of the contractual specification for PIP assessments.
1.6.57 Claimants may use their own equipment to audio record their face-to-face consultation, should they wish to, subject to any reasonable conditions the DWP chooses to impose on such recordings. These reasonable conditions are:
the claimant must inform the AP in advance that they wish to audio record their consultation. This is to allow the AP to ensure that the HP scheduled to carry out the consultation is willing to be recorded. If the HP is unwilling to be audio recorded, an alternative appointment should be made with an HP who is willing
the claimant must be able to provide a complete and accurate copy of the audio recording to the HP at the end of the consultation. For this reason, certain devices that are capable of editing, real-time streaming or video recording the session are not approved. Non-approved devices include (but are not limited to) PCs, tablets, smart phones, MP3 players, smart watches, and devices that are not capable of providing a verifiable media copy that can be easily checked during the assessment. Acceptable formats for such recordings are restricted to CD and audio cassette only
the claimant must sign a consent form in which they agree to provide a copy of the audio recording and not use the audio recording for unlawful purposes
1.6.58 APs must publicise these conditions and ideally include them in communications sent to claimants before they attend a face-to-face consultation.
1.6.59 Video recording of consultations is not permitted. This is to ensure the safety and privacy of staff and other claimants.
poppy123456 said: They don't record a PIP assessment for you, even if you ask. The only option is to use your own recording equipment as CR has advised.
Gerald said: OK on your form for PIP at the back in the big box you can ask for it and a lot of them will not let you to us your on equipment capable of making two simultaneous copies and if you read up about this the Gov is looking at having all assessments recorded with video to.
The value must be greater than or equal to 1.
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