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LCWRA slow or not?

I have been off work for a fair while after injuring both arms, I had started claiming Universal credit and gave them "Fit for work" note until they sent a form to fill, on the 3rd April 2019 they sent me details of the Work capability assessment decision, since then nothing no letter no payment, it said we will send details if you don't get them phone, I did and they said they hadn't yet sent anything out, just put a note on journal asking for an update, is this the norm now?
I know someone who just took the paperwork in to the Job Centre, they told him there he would get LCWRA and he has it just around a month later, can't figure it out.
I know someone who just took the paperwork in to the Job Centre, they told him there he would get LCWRA and he has it just around a month later, can't figure it out.
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