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where your further information isnt received dwp or goes missing

i have had a long ongoing case with dwp for pip and recently they asked for further information which seems to have got lost in there system or by post. i spoke to a a dwp advisor today and they informed that it is possible to get that information faxed onto there systenm she gave me a fax number her name and advuised me to tell the person sendind in information to fax it to her which i did and it was instantly uploaded on to there system and problem solved may be helpfull to no if you are experiencing problems with held up post.
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