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How long now for Decision?

NB1492NB1492 Member Posts: 17 Listener
good afternoon to all, i hope everyone is well as can be.

i have recently put in for a change of circumstances due to being diagnosed with Epilepsy alongside my current diagnosis of EUPD., to which it was sent to the assessment provider in my area (IAS - Atos) , a Paper based report was completed on the 05th of June and report sent back to DWP that same day, with my receiving the usual ' we've received the written report of your assessment' the following day (06th).

I was told yesterday that it has been allocated to a CM, how long realistically with it take for the CM to come to a decision, i know they work in date order etc but surely it cant take another 4-6 weeks from it being assigned?

on a side note, i received  a copy of my assessment report yesterday, and if the CM goes with the HCP recommendation, i will be going from standard DL &MB, to Standard DL, Enhanced Mob, And will be left alone for 2 years :)

Oh, and before i forget, will the Enhanced Mob be backdated to when i told them about the change? (Early May)

Thanks to all in advance!

Replies

  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    Hi,

    There's no timescales for decisions, it depends on backlog in your area. It's very unusual for them to go against the report. Money will be backdated to the date you rang to report the change, if they go with the report.

    Hopefully not too long now. Good luck.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • NB1492NB1492 Member Posts: 17 Listener
    Many, many thanks for your swift reply Poppy, and oh that's great news! should mean a little bonus when i next get my payment! :D 

    Hopefully the decision is made before next Tuesday (payday for my pip). I was under the impression that once it was with the CM that it should this week-ish.

    I have find solace in the assessment report, but I'm sure i speak for every claimant when i say i wont be free of anxiety until i have the decision in black and white, and as much as i appreciate the advice given, i understand that i cant make things so quicker, im just trying to ease my anxiety :(
  • NB1492NB1492 Member Posts: 17 Listener
    Just an update, I've received a duplicate assessment report today, except the covering letter now states 'Decision to follow'. Whereas my previous one just warned that the PA3 was subject to change etc. 

    This new one also has a handwritten signature closing the letter, is that a CM? 

    Sorry to be a pain I'm just losing sleep and not eating due to this anxiety from waiting :(
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    The PA3 is the paper based assessment report, which can always be subject to change but they mostly go with the report and very rarely go against it.

    I have no idea who could have signed the letter i'm afraid. I know it's horrible waiting for the decision but there's nothing you can do until that decision is made. Its very rare for them to go against the report. My daughters PIP decision went with the report, which was also paper based.

    Hopefully not too long now.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • NB1492NB1492 Member Posts: 17 Listener
    Thank you Poppy once again, is it worth me ringing and asking to put a note on the system for the CM to call me once they've made the decision as to put my mind at ease instead of waiting another 7-10days :( (for the letter) 

    Again apologies if I sound like a broken record am just pulling my hair out as because I've been (according to pa3) awarded enhanced mob from standard on the basis I have seizures without warning, and cannot do (f) safely or reliably. Thats what it says on the report.


    The part that worries me is the bit she typed above that which states that 'he goes out daily to collect his medication from his local chemist, he keeps headphones on to avoid contact with other people' 

    I've currently got an award of standard mob for descriptor E due to OPD, will this conflicting cause me problems? Sorry again 
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    You're welcome. It's highly unlikely that the CM will ring you once a decision is made, even if you ask them to.

    I know you're worried and i totally understand that, i can also related to it too. The worst part is waiting but really it's rare for them to go against the report.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • NB1492NB1492 Member Posts: 17 Listener
    Thanks Poppy once again,

    I relented to my anxiety and called them to ask very politely if the CM could call me once the decision is made, the lady on the phone told me she would do that, asked for a reason and I told them stress is a trigger for my epilepsy which it is and that was that.

    Funnily enough she also said that once it's with a CM, it should be a week or 2, not 4 to 6 like the other operators tell you.

    Do you have any thoughts regarding the end of my previous post? Regarding 11E changing to 11F due to different criteria being hit?
  • NB1492NB1492 Member Posts: 17 Listener
    Update: VERY helpful and informative DWP advisor told me that there is a 'yellow marker' on my file meaning someone is working on it now. 

    Sick of no sleep, no eating and vomiting bile day after day due to all the anxiety!

    Hopefully this means a decision is imminent? 
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    Hopefully not too long now.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • NB1492NB1492 Member Posts: 17 Listener
    Are decisions still taking 6-12 weeks currently? 

    It's been in an actual CMs inbox now for quite some time, would I be right in thinking reviews and new claims are looked at before any C of C claims? 

    Many thanks to all ^^
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    There's no timescale for any decision. Backlog is just part of the reason a decision can be delayed.

    I'm not sure what C of C claims are sorry.

    If you've had your face to face assessment and you live in the Uk ring DWP to request a copy of the assessment report to be sent to you, this will give you some idea what the decision is likely to be because they mostly go with the report.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • NB1492NB1492 Member Posts: 17 Listener
    Sorry for the confusion, I meant change of circumstances and thank you for the advice. 
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    Oh ok thanks. I believe they are placed in a pile in no particular order and looked at in turn.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • Chloe_ScopeChloe_Scope Scope Posts: 10,652 Disability Gamechanger
    I really hope it is not much longer now @NB1492! I'll keep my fingers crossed!
    Community Partner
    Scope

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  • NB1492NB1492 Member Posts: 17 Listener
    Thanks chloe, me too!

    Is a case manager adding my file as a task In their inbox different to just being allocated to a CM? 

    The advisor I just spoke to has confused me as she said it's been added to his inbox and could be imminent. Then said or it could be 6-8 weeks.

    So confused and stressed :(
  • Chloe_ScopeChloe_Scope Scope Posts: 10,652 Disability Gamechanger
    Hi @NB1492, unfortunately I'm not too sure about this one. I'm not surprised you are finding this stressful! I really hope you aren't waiting too long!
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    Scope

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  • NB1492NB1492 Member Posts: 17 Listener
    @Chloe_Scope

    Just received a letter through the post explaining they have all the info needed etc dated 19th of june. 

    How much longer is it after receiving this letter usually for a decision? :)
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    That will just be a standard letter they send everyone and doesn't really mean a decision will be made soon. Backlogs can still cause delays. Some are waiting several weeks after receiving that letter. Hopefully not too long now.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • cristobalcristobal Member Posts: 966 Disability Gamechanger
    @NB1492 - there no way to tell, it just depends on how busy they are.....

    IIRC mine took about 9 weeks but I can't be certain (this was about a year ago - things seem to be busier)
  • NB1492NB1492 Member Posts: 17 Listener
    I see all of your points, I've only just seen them now ironically after I let me head an anxious ways get the better of me and I caved in and called them again. 


    They advised that a decision should be made this week? Which, judging from what you've all said, would have been said by him erroneously. He initially quoted 10-12 weeks for 'reconsiderations' to which I corrected him and made him aware it was a change of circumstances. To which he asked his manager and then come back and said 'soon, this week probably'. Which got my Hope's up for being able to sleep more than 4 hours hahah :( 

    He did re iterate that again, it has a yellow tick next to it which apparently means it's been looked at as we speak but I was told that a few weeks ago too so who knows. 


  • cristobalcristobal Member Posts: 966 Disability Gamechanger
    @NB1492 - I think it's best trying to relax, although I acknowledge that it's difficult to do. I'm not good at waiting either! Be careful - because all of the guesswork and trying to read something into what various markers mean to the DWP probably won't do you any good...

    I don't think that anyone really knows how long - including the DWP.



     
  • Gwendoline1Gwendoline1 Member Posts: 226 Pioneering
    Hiya NB1492,
    Hope you are well. What cristobal as written is absolutely correct please try and relax. Good luck😀😀😀
  • NB1492NB1492 Member Posts: 17 Listener
    Hello to all ^^ 

    I called the DWP yesterday around half 5 to be told a decision has been made literally hours before! 

    Standard DL 
    Enhanced MOB

    Exactly as the report suggested so thanks @poppy123456 for the aound advice! I do have one question however, as the difference between my previous weekly total and the new one is £38 exactly. If this is paid back to 2nd April as told, when will this payment hit my acc roughly?

    I understand that as soon as the Decision Maker has finished and finalised the decision, their system calculates the arrears and the money released. Is this correct? 

    Many thanks!
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    That's great news. As it's a change of circumstances, providing you had the worsening condition for at least 3 months before you reported the changes then it's backdated to the date you rang. The decision letter should arrive sometime next week and it will tell you everything in there, if there's any money owed you will receive that before the letter, most likely.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • NB1492NB1492 Member Posts: 17 Listener
    That's great news. As it's a change of circumstances, providing you had the worsening condition for at least 3 months before you reported the changes then it's backdated to the date you rang. The decision letter should arrive sometime next week and it will tell you everything in there, if there's any money owed you will receive that before the letter, most likely.
    Thank you Poppy. I was diagnosed with Epilepsy in late 2018 so would have thought that should be enough for the QP? I called on 2nd April so should be owed around £630. 

    So I should expect the payment maybe early next week?
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    If there's money owed then this usually takes 3-4 working days to go into your bank. Then you'll receive your new rates starting 4 weeks after that.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • NB1492NB1492 Member Posts: 17 Listener
    If there's money owed then this usually takes 3-4 working days to go into your bank. Then you'll receive your new rates starting 4 weeks after that.
    So if my regular payment is due on the 13th, does that mean ill also be getting my daily living rate paid earlier alongside the arrears (This week coming) then?

    I was on the understanding that i would just get my arrears from the difference in mobility rates from the 2nd april only, and that my new rates would start the date the decision is made or from the 2nd april 2019? 

    I thought the 4 week roll on period was for DLA claimants as opposed to current PIP Claimaints (Ive never claimed DLA)

    Many thanks again for your responses Poppy :smile:
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    If you're owed money then the backdated payment will paid first. Then you'll receive your next payment 4 weeks later, then every 4 weeks after that. It will all become clearer once you receive the decision letter because it will tell you your payments in there.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • NB1492NB1492 Member Posts: 17 Listener
    If you're owed money then the backdated payment will paid first. Then you'll receive your next payment 4 weeks later, then every 4 weeks after that. It will all become clearer once you receive the decision letter because it will tell you your payments in there.
    Thanks poppy. Rang this morning to be told review is in 7 months I said this is wrong and then the DM that made the decision rang me. She stated it was an error and thus would change it. :smile:

    My final question to Poppy/anyone else is; she said the back payment would hit my acc on Thursday. Is this BACS, and if so, does it ALWAYS take 5 working days? 

    As I was told it would be Thursday with funds released Friday! Seems a bit long?
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    Thursday sounds about right to me, if payment was made Friday. BACS payments can take 3-5 working days. When ever i've been expecting payment from DWP in the past they have been spot on with tell me which date to expect it into my bank.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • NB1492NB1492 Member Posts: 17 Listener
    Thursday sounds about right to me, if payment was made Friday. BACS payments can take 3-5 working days. When ever i've been expecting payment from DWP in the past they have been spot on with tell me which date to expect it into my bank.
    Thanks again Poppy, you're advice and help is invaluable! 

    If my bank always manages to clear other bacs into my acc within 3 days, would this not apply to DWP? 

    Wouldn't it be lovely if they just used the faster payment service for arrears Haha:(
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    No problem. All you can do is wait i'm afraid, it will be there when it's there. Hopefully by Thursday as advised by DWP.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
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