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Sent in form to be son’s appointee but just received letter to apply for PIP addressed to him

Hello!
I did not receive a letter to apply for appointee-ship for my son so I phoned multiple times. They kept saying they had sent it to me but it never came. Finally I received one in May and filled it in the same day and sent it back.
In June I phoned to make sure it had been received and was given confirmation it was. I took the lady’s name I spoke to and wrote down the date and time.
Today (just days after his 16th birthday) a letter has arrived to him (and not me) saying he now has to phone by the end of the month to apply for PIP.
My son is Autistic and can’t handle any of this himself. He needs me to be his appointee. They are closed for the weekend but the only numbers they give me on the letter are one to phone Monday to apply and one to phone to say he doesn’t want to apply.
Please can someone help? Who should I phone to get this sorted. He can’t do this on his own and I need to be his appointee. Any advice is much appreciated.
I did not receive a letter to apply for appointee-ship for my son so I phoned multiple times. They kept saying they had sent it to me but it never came. Finally I received one in May and filled it in the same day and sent it back.
In June I phoned to make sure it had been received and was given confirmation it was. I took the lady’s name I spoke to and wrote down the date and time.
Today (just days after his 16th birthday) a letter has arrived to him (and not me) saying he now has to phone by the end of the month to apply for PIP.
My son is Autistic and can’t handle any of this himself. He needs me to be his appointee. They are closed for the weekend but the only numbers they give me on the letter are one to phone Monday to apply and one to phone to say he doesn’t want to apply.
Please can someone help? Who should I phone to get this sorted. He can’t do this on his own and I need to be his appointee. Any advice is much appreciated.
Replies
Call PIP helpline and explain situation. 0800 121 4433
Try & be kind to one another even if we may have different views.
No I have not had any replies at all after I sent in the initial form I received by post. I had expected to be told we needed an interview to be an appointee. Instead this letter came, addressed to my son, telling him he has to apply for PIP by the end of July.
I guess I will phone them Monday. I had to phone multiple times to get the form to be an appointee in the first place. They kept saying they sent it but I never got it until May. That was one of the reasons I phoned in June to make sure they had received it back and had it on record.
I had figured there would would be more problems but it’s depressing for it to be happening. We are meant to go on holiday at the end of July and now this is hanging over.
Yes, I was expecting an appointment regarding becoming his appointee. I had so much trouble even getting the letter I was supposed to to start that process that I phoned again In June to make sure they got my reply to that! They assured me that they had and that it was being dealt with. I wrote down the date and the name of the lady I spoke to because I have had so much trouble already.
Getting the letter saying it’s time for him to apply for PIP today - addressed to HIM - was upsetting but not surprising after how they’ve been already.
As far as I knew when your child is moving from DLA to PIP they first ask you if your child will require an appointee. I filled in a form that came with a letter they sent and said my son would require an appointee and why. Also it asked me to put my bank details on it. I phoned repeatedly before that and said my son was not capable of handling this himself at 16 and how did I apply to be his appointee. They kept telling me they’d already sent this form (which I didn’t receive the first 2x). I finally received it in mid-May. I thought I would get an appointment after filling this in.
Mid May I got a letter asking if my son needed help after he was 16 with a space to say why he couldn’t manage himself. It also had a space for my bank details. It also said there should be a booklet about being an appointee in the letter but there was NOT one in it.
The people on the phone have obviously given me the wrong advice if I was meant to phone too. The fact that I DID phone and say my son needed an appointee and they kept saying a letter would come is pretty poor.
Now I am worried this will mess up the application process. He absolutely can’t manage it himself.
I guess I will phone Monday. I don’t even know which number to phone, the DLA number or the PIP one.
Scope
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Thank you for asking, that’s very kind of you. It’s good to have this page to read people’s experiences etc.
Scope
If you have a few minutes to spare, we'd appreciate your feedback on our online community.