If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations.

compliance telephone interview

Options
veryconfused
veryconfused Community member Posts: 34 Connected
hi everyone hope all is well,does anyone know what these are,many thanks

Comments

  • poppy123456
    poppy123456 Community member Posts: 57,195 Disability Gamechanger
    Options
    Hi,

    It could be just random check, which the do sometimes or someone's reported you for something. The only way to find out is to ring the number on the letter and ask.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • veryconfused
    veryconfused Community member Posts: 34 Connected
    Options
    they are going to ring me,ive done nothing wrong??
  • poppy123456
    poppy123456 Community member Posts: 57,195 Disability Gamechanger
    Options
    Compliance interviews sometimes take place over the phone. If you've done nothing wrong then you have nothing to worry about. It's impossible to tell you what the interview is for because we could only guess here, you'll need to ring and ask them that question.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • veryconfused
    veryconfused Community member Posts: 34 Connected
    Options
    thanks poppy,will keep u up to date
  • susan48
    susan48 Community member Posts: 2,221 Disability Gamechanger
    Options
    I had one of these interviews but f2f, it was because I had a change of circumstances and reapplied for an extra benefit. 
    They wouldnt tell me when I asked what it was about over the phone but it’s worth a try.
    its direct questions they ask so just answer honestly.
    hope it goes ok.


  • Chloe_Scope
    Chloe_Scope Posts: 10,581 Disability Gamechanger
    Options
    Hi @veryconfused, do you have a date for this? I hope it goes okay!
    Scope

Complete our feedback form and tell us how we can make the community better.

Do you need advice on your energy costs?


Scope’s Disability Energy Support service is open to any disabled household in England or Wales in which one or more disabled people live. You can get free advice from an expert adviser on managing energy debt, switching tariffs, contacting your supplier and more. Find out more information by visiting our
Disability Energy Support webpage.
If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations.

Find out how to let us know if you're concerned about another member's safety.