PIP, DLA and AA
If this is your first visit, check out the community guide. You will have to Join us or Sign in before you can post.

Struggling waiting for backpay

Fibro_PincessFibro_Pincess Member Posts: 14 Listener
I won my tribunial on June 11th, I was told when I called after 4 weeks, that all would be sorted by the 19th July.  

I called today to see if there is any chance of it being sorted for tomorrow.

Was told no payments are going through into my account, and I was given another phone number 01253 number. This was direct to the appeals team.

When they answered and I explained they immediately told me I shouldn't have had the number as they don't take phonecalls. I had to call the helpline back and get answers that way.

As you can imagine sitting home everyday waiting for my backpay is distressing as it is. 

Mentally, I am not doing well at all, physically I am exhausted. 

When I called the second time I broke down into tears and asked for any way to rush the process because I have rent to pay 

I realise I am not alone, but this whole system really doesn't help matters.

If I'm given a date. It should be that date. 

I'm just waiting for my money which is ironic because you can guarantee if I owe the DWP, they won't accept 11 months wait!

Replies

  • Chloe_ScopeChloe_Scope Scope Posts: 10,652 Disability Gamechanger
    Hi @Fibro_Pincess, that's great news that you won the tribunal, but I'm sorry they have not managed to sort the back-payments out yet. I understand this is extremely frustrating and stressful. I really do hope they are able to sort it out soon!
    Community Partner
    Scope

    Tell us what you think?
    Complete our feedback form to help us to improve your community.
  • pcoventrypcoventry Member Posts: 149 Pioneering
    edited July 2019
    I know what you mean - I waited 14 weeks to hear of my PIP and then 2 weeks to sort the payment out due to an error which I admit was my fault. I lived on 8p beans from the wholesalers for 5 weeks. Literally that was my 3 meals a day - oh tell a lie I found £1 down the back of the sofa and got some bread too for a treat about 2 weeks ago.

    When I got my backpay I went out and spent £12 on a slap up meal at the Harvester - it was like Xmas in July! 

    Sad I know! 
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    Hi,

    It can take 8 weeks to receive backdated money after a Tribunal win. Unfortunately, there's nothing more you can do until you hear from DWP. Hopefully it won't be too much longer. Once payment is sent it takes 3-4 working days to go into your bank.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • Fibro_PincessFibro_Pincess Member Posts: 14 Listener
    I've spent the past week calling and chasing them up.

    Friday I spoke to the appeals team who told me they would personally action it that day.

    Called again today for an update... Nothing was done!

    They owe me close to £3000 I can't afford to keep waiting for it. 

    I keep holding off on being excited for my Birthday next month as we were hoping to go to Disneyland Paris...

    Guess I will have to wait and see if the DWP will allow me to have my money by then 😭
Sign in or join us to comment.