Employment and Support Allowance (ESA)
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ESA back pay

I was called by the DWP to explain the back pay situation, 4 months ago, since then I have heard nothing. I was given ESA back in 2011 and not given full support, however I didnt/ don't know much about benefits, I'd always worked. Is there a number I can call in which I can ask if I'm entitled to back pay? I called one number and was given a different number to call, is there a special number? Thank you.


  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger

    Waiting times for decisions regarding this are taking longer than 20 weeks for some people. Backlogs are huge because there was so many people to contact.

    Whether or not you'll qualify for any backdated month will totally depend on your circumstances during the date specified. Living with partner that works or claims other means tested benefits, savings/capital and income from pensions will be what you'll be assessed on for the income related top up.

    I'm afraid i don't know of any special number to ring but once a decision's been made you'll be sent a decision letter with all details.
    Proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice I have given to members here on the community.
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