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Hi @neilmcl and welcome to the group.
It's quite normal with all class 2 scooters if starting off uphill but it should only take a second and no more than a half turn of the wheel. Like you say it can be a bit disconcerting at first but there really is no cause for alarm and you'll soon not give it another thought. That's only my opinion of course but if you're still anxious a quick email to Quingo should set your mind to rest.
One piece of advice on using a scooter.....watch out for the angle of slope on pavements or when crossing driveways. The sudden change from flat and smooth can cause stability problems. Best wishes to your Dad and hope he enjoys his re-found freedom.
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