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Giff Gaff scam

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Peter12345
Peter12345 Community member Posts: 55 Courageous
If like me your network provider is Giff Gaff and you are contacted out of the blue by them asking if you have othorised for your phoned number to be changed....  DON'T reply.
Contact your bank instead. 
I replied and had almost £3000 talken out of my Santander account.
I'm pretty sure I'll get it back.  What mad day though ?

Please spread the word people. 

Comments

  • Ami2301
    Ami2301 Community member Posts: 7,935 Disability Gamechanger
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    Oh god @Peter12345 sorry to hear this happened to you! Thank you for bringing it to our attention!
    Disability Gamechanger - 2019
  • Geoark
    Geoark Community member Posts: 1,472 Disability Gamechanger
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    Hi @Peter12345 have you reported the scam to giffgaff? Also if you haven't done so already change your giffgaff password, and on any other sites that you use which may have the same password.

    As an individual I stood alone.
    As a member of a group I did things.
    As part of a community I helped to create change!

  • April2018mom
    April2018mom Posts: 2,882 Disability Gamechanger
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    Thanks for telling us @Peter12345

    I'll be more alert now. 
  • thespiceman
    thespiceman Community member Posts: 6,379 Disability Gamechanger
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    Hello @Peter12345   Thank you for bringing this to the attention of the community.

    Much appreciated.

    I hope you got your money back.  

    Please take care.

    @thespiceman
    Community Champion
    SCOPE Volunteer Award Engaging Communities 2019
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  • Chloe_Scope
    Chloe_Scope Posts: 10,581 Disability Gamechanger
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    Hi @Peter12345, I'm so sorry to hear this! I cannot imagine how frustrated you are. Please be sure to contact your bank and Giff Gaff, they may be able to help.
    Scope

  • Peter12345
    Peter12345 Community member Posts: 55 Courageous
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    Hiya and thanks to all, 
      Giffgaff and Santander were informed within 3 hours of the scam.

    From what I can gather the scam started at around 10:30am and then by the
    time I got to the bank ( couldn't call as they'd hyjacked my phone number too)
    and spoke to the fraud dept on the phone there, the said scamers had
    taken £ 2919 out of my account within 4 hours. 

    I am pretty certain I'll get the money back.  

    I am pretty pragmatic so apart from the hassle it not an issue.


  • Chloe_Scope
    Chloe_Scope Posts: 10,581 Disability Gamechanger
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    I'll keep my fingers crossed for you!
    Scope

  • Peter12345
    Peter12345 Community member Posts: 55 Courageous
    edited September 2019
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    Just wanted to let you know I've got all my money refunded.

    Thank you so very much for your concern and support. 

    ?
  • Swordfish
    Swordfish Community member Posts: 54 Pioneering
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     Join The Giffgaff forum and get Kudos points =£ the money comes in handy...at Christmas 
  • Chloe_Scope
    Chloe_Scope Posts: 10,581 Disability Gamechanger
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    Thank you for letting us know @Peter12345, that's great news!
    Scope

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