Giff Gaff scam

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Peter12345
Peter12345 Online Community Member Posts: 55 Contributor
in Coffee lounge
If like me your network provider is Giff Gaff and you are contacted out of the blue by them asking if you have othorised for your phoned number to be changed....  DON'T reply.
Contact your bank instead. 
I replied and had almost £3000 talken out of my Santander account.
I'm pretty sure I'll get it back.  What mad day though ?

Please spread the word people. 

Comments

  • Ami2301
    Ami2301 Online Community Member Posts: 7,877 Championing
    Oh god @Peter12345 sorry to hear this happened to you! Thank you for bringing it to our attention!
  • Geoark
    Geoark Online Community Member Posts: 1,467 Championing
    Hi @Peter12345 have you reported the scam to giffgaff? Also if you haven't done so already change your giffgaff password, and on any other sites that you use which may have the same password.
  • April2018mom
    April2018mom Posts: 2,863 Championing
    Thanks for telling us @Peter12345! 

    I'll be more alert now. 
  • thespiceman
    thespiceman Online Community Member Posts: 6,283 Championing
    Hello @Peter12345   Thank you for bringing this to the attention of the community.

    Much appreciated.

    I hope you got your money back.  

    Please take care.

    @thespiceman
  • Chloe_Alumni
    Chloe_Alumni Scope alumni Posts: 10,506 Championing
    Hi @Peter12345, I'm so sorry to hear this! I cannot imagine how frustrated you are. Please be sure to contact your bank and Giff Gaff, they may be able to help.
  • Peter12345
    Peter12345 Online Community Member Posts: 55 Contributor
    Hiya and thanks to all, 
      Giffgaff and Santander were informed within 3 hours of the scam.

    From what I can gather the scam started at around 10:30am and then by the
    time I got to the bank ( couldn't call as they'd hyjacked my phone number too)
    and spoke to the fraud dept on the phone there, the said scamers had
    taken £ 2919 out of my account within 4 hours. 

    I am pretty certain I'll get the money back.  

    I am pretty pragmatic so apart from the hassle it not an issue.


  • Chloe_Alumni
    Chloe_Alumni Scope alumni Posts: 10,506 Championing
    I'll keep my fingers crossed for you!
  • Peter12345
    Peter12345 Online Community Member Posts: 55 Contributor
    edited September 2019
    Just wanted to let you know I've got all my money refunded.

    Thank you so very much for your concern and support. 

    ?
  • Swordfish
    Swordfish Online Community Member Posts: 53 Empowering
     Join The Giffgaff forum and get Kudos points =£ the money comes in handy...at Christmas 
  • Chloe_Alumni
    Chloe_Alumni Scope alumni Posts: 10,506 Championing
    Thank you for letting us know @Peter12345, that's great news!

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