Remaining politically neutral during General Election 2024


Under guidance from the Electoral Commission and Charity Commission, it's important that Scope remains politically neutral during General Elections.

While we understand that this period will see many passionate discussions and do not want to discourage open discussion, we cannot allow discussions which are purely intended to influence voting.

As ever, please make sure that your comments remain respectful of other people's opinions and keep to our online community house rules.
If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations.

Not answering phone and cutting phone off on purpose

Options
DianeMartin7
DianeMartin7 Community member Posts: 1 Listener
Same story as already reported on here. PIP phone line Calderdale not answering the phone then answering and cutting the call off. Also Staff said they are not allowed to ring back. there is no online form.   This is abuse and neglect of disabled people by stopping them making a call. Then the compliants number is the same number which of course no one answers.         This need publicity and the person responsible serving a jail term

Comments

  • Ails
    Ails Community member Posts: 2,256 Disability Gamechanger
    Options
    Hi @DianeMartin7 and welcome to the Community.  It is nice to meet you and thank you for pointing this out to us.  Yes, it is not an efficient or good way to work and can understand your frustrations with PIP.  When I have phoned DWP in the past at times the same thing has happened to me.  All I would suggest is you maybe keep try phoning them although I know this can be both time consuming and frustrating.  Please keep in touch and let us know how you are getting on with regards to PIP and if you need any further help/support then please let us know.  All the best.  :smile:
    Winner of the Scope New Volunteer Award 2019.   :)
  • Ami2301
    Ami2301 Community member Posts: 7,935 Disability Gamechanger
    Options
    Hi @DianeMartin7 and welcome to the community! It is annoying when they don't answer, but eventually they do - my Mum had to ring them on my behalf this week and she had been trying to get through to them for 3 hours (not in one day, but over a few days). I really hope they answer the next time you ring them!
    Disability Gamechanger - 2019
  • woodbine
    woodbine Community member Posts: 12,101 Disability Gamechanger
    Options
    I often find the best time to telephone these people is as soon as they open, less busy then/

    2024 Election won

  • Chloe_Scope
    Chloe_Scope Posts: 10,581 Disability Gamechanger
    Options
    Hi @DianeMartin7, did you manage to get through to them? :)
    Scope

Complete our feedback form and tell us how we can make the community better.

Do you need advice on your energy costs?


Scope’s Disability Energy Support service is open to any disabled household in England or Wales in which one or more disabled people live. You can get free advice from an expert adviser on managing energy debt, switching tariffs, contacting your supplier and more. Find out more information by visiting our
Disability Energy Support webpage.
If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations.

Find out how to let us know if you're concerned about another member's safety.