Compliance Telephone Interview

ghallen
ghallen Online Community Member Posts: 17 Listener
in Universal Credit (UC)
Hi, I got a message on my online journal today saying that I had been booked in for a Compliance Telephone Interview at the beginning of December. Does anyone know what this entails, or why they would need to do an interview? I am claiming UC with the LCWRA element.

Comments

  • poppy123456
    poppy123456 Online Community Member Posts: 64,456 Championing
    Hi,

    It could be just a random check, which does happen but i'm only guessing i'm afraid. No one can really answer that question. You will need to answer the phone on that day, if you don't your benefits could be stopped.
  • Chloe_Alumni
    Chloe_Alumni Scope alumni Posts: 10,506 Championing
    Hi @ghallen, like Poppy has said, this could just be a random check.

    They will probably ask you a few questions about your claim and ensure things are still the same.

    I hope it goes okay and please let us know how it goes. :)
  • peterbb
    peterbb Online Community Member Posts: 2 Listener
    hi @Ghallen . I’ve just received the same text on my portal. Set for 2nd of February. How did yours go?was it a random check? I’d appreciate it if you could give me some insight. Thankyou.
  • calcotti
    calcotti Online Community Member Posts: 10,000 Championing
    The OP hasn’t logged in since the end of 2019.

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