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PIP refusal - what now?

Hello,
So my mother has had to go through the process of changing from DLA to PIP. Today, she was informed that after an eight-week wait, she did not meet the threshold. She is obviously devastated, and I am at a loss of how I can help, and what stages she needs to go through now. She received 6 points for the first, and 4 points for the second. She suffers from various conditions the most severe being myasthenia gravis.
I have seen contradictory posts about what the assessors obtain before making their first assessment. We provided all contact details for every single one of her specialists, would they have contacted them? Or just contacted her GP who she rarely sees?
I know that we need to wait for the actual rejection letter (we had to call as she had been waiting for longer than normal) then we can start the MR process. I just do not know what information we should actually be obtained in order to send in.
(I am also aware that we will more than likely have to go to appeals, so will have to keep all evidence).
Thanks for any help
So my mother has had to go through the process of changing from DLA to PIP. Today, she was informed that after an eight-week wait, she did not meet the threshold. She is obviously devastated, and I am at a loss of how I can help, and what stages she needs to go through now. She received 6 points for the first, and 4 points for the second. She suffers from various conditions the most severe being myasthenia gravis.
I have seen contradictory posts about what the assessors obtain before making their first assessment. We provided all contact details for every single one of her specialists, would they have contacted them? Or just contacted her GP who she rarely sees?
I know that we need to wait for the actual rejection letter (we had to call as she had been waiting for longer than normal) then we can start the MR process. I just do not know what information we should actually be obtained in order to send in.
(I am also aware that we will more than likely have to go to appeals, so will have to keep all evidence).
Thanks for any help
Replies
Poppy has given some good advice above and I hope this will support you in appealing the decision.
If there's anything else we can do then please do let us know.
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If we obtain letters from her actual specialist doctors, and attach them with the letter for her MR, will they take these into consideration? Or will they be most likely for the appeal? I am fighting this for her. Absolutely disgusted how they can treat anyone in this way.