Forum Access Problem — Scope | Disability forum
If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations.

Find out how to let us know if you're concerned about another member's safety.
Read our community guidelines and our community house rules.

Forum Access Problem

Franstrahan
Franstrahan Member Posts: 898 Pioneering
in Coffee lounge
Is it affecting everybody? I couldn't get on at all yesterday. I keep it signed on on this phone but it had signed me off and I couldn't get back on with my password. Changed the password this morning and got on but when I came off and tried to come on again it asked for the password, when its kept signed on to save entering each time. So I'm on now, but will try again later.
Maybe it's just my phone. A security thing or something, so would be interested to know if anyone else having problems.
· Share on FacebookShare on Twitter

Comments

  • poppy123456
    poppy123456 Member Posts: 31,336 Disability Gamechanger
    Hi,

    I was logged out 2 days ago and when i entered my password (it's saved on my computer) it said that admin had changed it. I had to change my password via a link sent to my email address. It worked of course and i've had no problems since. I do know that a couple of others had the same issue, i don't know if it was a glitch or not but I'll tag admin to see if they have any answers to this.

    @Chloe_Scope @Adrian_Scope any help would be appreciated please.
    · Share on FacebookShare on Twitter
  • Adrian_Scope
    Adrian_Scope Posts: 8,578 Scope online community team
    Hi @Franstrahan and thank you for the tag @poppy123456.

    Over the weekend it appears some changes have been made to the forum software which has resulted in members being prompted to reset their passwords in order to log in.

    I want to stress that despite what the notification states, no changes have been made to your account, but we're really sorry for any inconvenience or frustration this has caused.

    If anyone is having difficulties with logging in, or needs help resetting their password, please don't hesitate to get in touch with us by emailing [email protected]
    Community Manager
    Scope

    Tell us how to make the community better for you. Complete our feedback form.
    · Share on FacebookShare on Twitter
  • poppy123456
    poppy123456 Member Posts: 31,336 Disability Gamechanger
    @Adrian_Scope thanks for that! I thought that may have been the likely cause but i seen a couple of others wondering too and really wanted to put their mind at rest more than anything else. :)
    · Share on FacebookShare on Twitter
  • Franstrahan
    Franstrahan Member Posts: 898 Pioneering
    All working fine now, thanks for the sign at the top here Adrian. At least I'm back on site, and it's not a problem with my phone for a change!
    · Share on FacebookShare on Twitter
  • Chloe_Scope
    Chloe_Scope Scope Posts: 10,545 Disability Gamechanger
    Glad to hear things are up and running again @Franstrahan!
    Scope

    · Share on FacebookShare on Twitter
  • Jean Eveleigh
    Jean Eveleigh Member Posts: 166 Pioneering
    I had the same issue as Poppy but when I was on the password reset I just reentered my normal password and it let me it without any issues.
    · Share on FacebookShare on Twitter
  • Franstrahan
    Franstrahan Member Posts: 898 Pioneering
    It just shut me out again. I requested a password change, used the same password as before, and I'm back in. Are we all having problems with this? A gremlin in the system!
    · Share on FacebookShare on Twitter
  • poppy123456
    poppy123456 Member Posts: 31,336 Disability Gamechanger
    edited November 2019
    No further problems here. There's a new notice at the top of the page for anyone that's experiencing issues advising them to email the scope team at the following email address. [email protected].uk I'd advise you to do this if the problems continue.
    · Share on FacebookShare on Twitter
  • Franstrahan
    Franstrahan Member Posts: 898 Pioneering
    Poppy:
    I've emailed. Just in case it becomes a major problem and we're all getting regularly shut out. Hope they can find what's causing it.
    · Share on FacebookShare on Twitter
  • woodbine
    woodbine Member, Community Co-Production Group Posts: 7,760 Disability Gamechanger
    I had the password change request at weekend; I use safari as my browser, and the scope forum is very "glitchy" i often have to click on my favourites  several times to get access and other odd things happen.
    Be extra nice to new members.
    · Share on FacebookShare on Twitter
  • Franstrahan
    Franstrahan Member Posts: 898 Pioneering
    Woodbine:
    Coincidence. I access the internet on my mobile phone and have noticed I can click on something and nothing happens. So in my case tap screen with finger two or three times before it goes there. Thought it was the phone playing up but perhaps not.
    · Share on FacebookShare on Twitter
  • poppy123456
    poppy123456 Member Posts: 31,336 Disability Gamechanger
    Franstrahan said:
    Poppy:
    I've emailed. Just in case it becomes a major problem and we're all getting regularly shut out. Hope they can find what's causing it.
    Software changes over the weekend caused the issue.

    Yes, sometimes the forum does have issues and this causes people to post the same thread multiple times because they think nothing's been posted, when it has. This issue has been happening for a long time.
    · Share on FacebookShare on Twitter
  • Franstrahan
    Franstrahan Member Posts: 898 Pioneering
    Poppy:
    Ok thanks for that. At least I know the problem is not with my phone.
    It didnt shut me out this morning but did need me to sign in again when I keep it signed in. No problem.
    · Share on FacebookShare on Twitter
  • poppy123456
    poppy123456 Member Posts: 31,336 Disability Gamechanger
    No problem. The issue this morning could easily have been your phone's connection being lost at some point over night and most likely nothing to do with scope.
    · Share on FacebookShare on Twitter
  • mrbuttons
    mrbuttons Member Posts: 221 Pioneering
    Franstrahan said:
    Is it affecting everybody? I couldn't get on at all yesterday. I keep it signed on on this phone but it had signed me off and I couldn't get back on with my password. Changed the password this morning and got on but when I came off and tried to come on again it asked for the password, when its kept signed on to save entering each time. So I'm on now, but will try again later.
    Maybe it's just my phone. A security thing or something, so would be interested to know if anyone else having problems.

    Ive had a similar issue about 5-6times. I keep myself signed in too, since no one else uses my gadgets. I wondered if id been chucked off the forum for breaking a rule, i got right upset with myself.until i stopped and had a think that it might be a software glitch and not me. :/

    · Share on FacebookShare on Twitter
  • Franstrahan
    Franstrahan Member Posts: 898 Pioneering
    MrButtons:
    That crossed my mind too. They've chucked me off!! Especially on Sunday when I couldn't figure out what was happening. Then I started blaming my mobile, until I thought, maybe its them.....Gremlins in the system.
    · Share on FacebookShare on Twitter
  • Chloe_Scope
    Chloe_Scope Scope Posts: 10,545 Disability Gamechanger
    Hi everyone, we are currently having a problem with passwords due to the software we use updating something. If you have any issues at all then please email the community on [email protected], we have a bit of a backlog with this affecting a lot of people, but will try get back to you ASAP.
    Scope

    · Share on FacebookShare on Twitter
  • Franstrahan
    Franstrahan Member Posts: 898 Pioneering
    Wow. I've had no problems for maybe a couple of days now, but looks like its 'spread'. If that's the right word.
    Good Luck everybody
    · Share on FacebookShare on Twitter
  • Chloe_Scope
    Chloe_Scope Scope Posts: 10,545 Disability Gamechanger
    Luckily it is not spreading, just depends if people haven't logged on this week. :)
    Scope

    · Share on FacebookShare on Twitter

Brightness

Categories

Complete our feedback form and tell us how we can make the community better.