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Home Visit

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DuffersMum
DuffersMum Community member Posts: 196 Pioneering
Husband has just had a letter saying his assessment will be at home..next week.  Great timing the day before Christmas Eve, he is trying to rearrange as we won’t be here as are going to his son’s for Christmas at the weekend.

We were expecting an assessment at the assessment centre like he had last time, so very surprised to say they are doing it at home when there are people crying out for home assessments who really need them, he gets one when he is quite happy to go to the assessment centre!

How on earth do they work these things out?
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Comments

  • cristobal
    cristobal Community member Posts: 984 Disability Gamechanger
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    @DuffersMum - I believe that a lot depends on how far the assessment centre is.

    If it's a long way then they often send someone out..

    Merry Christmas..

  • DuffersMum
    DuffersMum Community member Posts: 196 Pioneering
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    cristobal said:
    @DuffersMum - I believe that a lot depends on how far the assessment centre is.

    If it's a long way then they often send someone out..

    Merry Christmas..

    I went to the assessment centre for my assessment...just seems rather odd to us ??‍♀️ They are sending a new date now which should be sometime in January, would have been more than happy to tootle along to the assessment centre as he did 3 years ago, although his conditions are worsened since then so maybe that thought he might struggle 
  • Adrian_Scope
    Adrian_Scope Posts: 11,386 Scope online community team
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    I hope you're able to rearrange it @DuffersMum!
    Community Manager
    Scope
  • woodbine
    woodbine Community member Posts: 12,108 Disability Gamechanger
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    You can change the appointment once and once only, so be aware that if for some reason the new appointment has to be cancelled by your OH it could make problems.
    Merry Christmas

    2024 Election won

  • poppy123456
    poppy123456 Community member Posts: 57,061 Disability Gamechanger
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    Evidence may have been enough to offer the home assessment as this can happen. Home assessments are no different to an assessment centre other than it's in your own home. It doesn't mean anything else other than this.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • DuffersMum
    DuffersMum Community member Posts: 196 Pioneering
    edited December 2019
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    He rang and explained we would be away and they are sending a new appointment..so no doubt be some time in January now. He advised them of future dates when he has medical appointments etc so it shouldn’t need to be rearranged again 
  • Joanne_Alumni
    Joanne_Alumni Scope alumni Posts: 188 Pioneering
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    My understanding is that you can change the appointment once for any reason and after that you will asked to be provide a good reason for changing it.
    If there is a good reason, then there will not be a problem.
    I think that the problem arises if they do not allow you to change it and then deem you not to have attended. You then run the risk of having your benefit suspended.
    They use Reg 19 of the ESA regs 2013 for this. I think you could challenge it as there is nothing in the legislation about the number of times you can reschedule, it is internal DWP policy, but you probably want to try and avoid this by giving a good reason in the first place.
    Joanne 
    Scope
  • Joanne_Alumni
    Joanne_Alumni Scope alumni Posts: 188 Pioneering
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    Hi @mikehughescq,

    Thank you so much for the link-I have read it and will bear it in mind if the question comes up again!
    I think that we do need to be supporting people to challenge this "one strike and you're out" approach because as often seems to be the case, practice does not always reflect the actual legal position!
    Have you seen the information on the dpac website? I would be interested to hear what you think of their template letters?
    Joanne 
    Scope
  • DuffersMum
    DuffersMum Community member Posts: 196 Pioneering
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    Husband received his rearranged home visit appointment in the post today...date and time is fine now..will they do a look around the bungalow (wondering if we need to get some help to tidy up and hoover beforehand) or will they stick to the one room (or two in our case as we are open plan?  Will they be wanting to see the aids he uses? If so we can make sure they are all to hand before they arrive.  Thanks
  • Chloe_Scope
    Chloe_Scope Posts: 10,581 Disability Gamechanger
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    Hi @DuffersMum, they will only be in the rooms that you invite them into. I hope this helps. They shouldn't ask to look round the whole house.

    Aids could be helpful if you feel it could help the claim, but this isn't needed. 
    Scope

  • poppy123456
    poppy123456 Community member Posts: 57,061 Disability Gamechanger
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    No, they won't ask to look around or to see the aids that he uses. Were the aids recommended and provided by an Occupational Therapist or did you buy them yourself? If they were recommended by an OT do you have proof of this? A letter from them stating what was recommended? If so then this will be very useful as evidence.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • DuffersMum
    DuffersMum Community member Posts: 196 Pioneering
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    some were recommended by hospital physio, others by occupational therapist, some provided by occupational therapist but all at appointments so nothing in writing...no time now to get anything in writing as appointment is just after Christmas so not much we can do in that regard, but thanks for confirming they won’t need to look around as that will save us having to get help in.
  • DuffersMum
    DuffersMum Community member Posts: 196 Pioneering
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    ilovecats said:
    The most they will ask to do is maybe borrow the toilet!
    They will be well impressed with our bathroom in that case as it’s akin to one in a nursing home, as it’s an adapted wet room...it’s horrid and I hate it but it serves us well with our useless joints! 
  • poppy123456
    poppy123456 Community member Posts: 57,061 Disability Gamechanger
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    The wet room itself is not classed as an aid but any hand rails and shower seats that you have in there should be classed as an aid providing you didn't buy them yourself.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • cristobal
    cristobal Community member Posts: 984 Disability Gamechanger
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    @duffersmum - Merry Christmas...

    Hope everything goes OK......


  • Florine
    Florine Community member Posts: 64 Courageous
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    Husband received his rearranged home visit appointment in the post today...date and time is fine now..will they do a look around the bungalow (wondering if we need to get some help to tidy up and hoover beforehand) or will they stick to the one room (or two in our case as we are open plan?  
    Personally, I wouldn't do anything in terms of smartening the place or yourselves up: they need to see you as you are on a normal day - and if that means that the place is a tip and you're still in bed/your pyjamas at lunchtime, then so be it!  Making an extra effort might conceivably be counted against you - I've seen numerous instances of approving-sounding comments that the assessee (if there is such a word) looked "kempt" and erroneous conclusions being drawn about their state of health as a result.
  • OverlyAnxious
    OverlyAnxious Community member Posts: 2,793 Disability Gamechanger
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    ilovecats said:
    The most they will ask to do is maybe borrow the toilet!
    I hope they return it afterwards!  Presumably that's only necessary if they don't have enough to go on. ;)
  • DuffersMum
    DuffersMum Community member Posts: 196 Pioneering
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    The wet room itself is not classed as an aid but any hand rails and shower seats that you have in there should be classed as an aid providing you didn't buy them yourself.
    Non slip floor, raised loo seat, rail by loo, rails in shower, those horrible taps on the sink that you get in hospitals...it’s a joy to see I tell you ? will one day get it ripped out and redone but it was one of the reasons we decided to buy this bungalow at this time as it was suitable for our wonky joints!
  • DuffersMum
    DuffersMum Community member Posts: 196 Pioneering
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    Florine said:
    Husband received his rearranged home visit appointment in the post today...date and time is fine now..will they do a look around the bungalow (wondering if we need to get some help to tidy up and hoover beforehand) or will they stick to the one room (or two in our case as we are open plan?  
    Personally, I wouldn't do anything in terms of smartening the place or yourselves up: they need to see you as you are on a normal day - and if that means that the place is a tip and you're still in bed/your pyjamas at lunchtime, then so be it!  Making an extra effort might conceivably be counted against you - I've seen numerous instances of approving-sounding comments that the assessee (if there is such a word) looked "kempt" and erroneous conclusions being drawn about their state of health as a result.
    That’s very true actually. I apparently looked tidy and kempt at my assessment despite looking, in my view, like I’d just fallen out of bed...but as mentioned in other posts, my assessor wasn’t the most observant ??‍♀️?
  • poppy123456
    poppy123456 Community member Posts: 57,061 Disability Gamechanger
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    I used to have a wet room exactly like that a few years ago. The wet room itself, including the non slip floor won't score any points but the raised seat should for toilet needs (2 points). The taps won't score any points. Rails in the shower may score 2 points for washing/bathing.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
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