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Esa backdate

Hi I filled in a form in June for I for information with regard to my back dated claim for esa that hadn’t been offered to me when it should have been. I have spoken with them once in August when they advised I would hear in 12 weeks but still haven’t heard anything. I have misplaced the letter with the contact number on and can’t find this online. Has anyone else got it? Thanks Laura
Replies
Any other information greatly received.
thanks Laura