ESA underpayment

kellyjacks

I was wondering if anyone can update me on the esa underpayment my mum passed away and I was notified by esa by letter I have filled all their info the needed and the contacted me back by letter Ann told me my mum
was underpaid and that being her only next of kin I would be entitled to the back payment I sent my bank detail back to them and haven’t heard anything can anyone help and tell me how long it takes as all this situation has brought me so much heartache again due to my mum no longer being here and knowing that she was underpaid all this time form 2011
thanks you for any help

poppy123456

HI and welcome,

I'm one of the community champions here on scope and i'm here to help and advise others.

I'm sorry you're going through all of this, it must be very stressful indeed.

It can take 20 weeks because backlogs are huge. Have they told you, that she was definitely underpaid and have you received an official decision letter with a breakdown of all the details?

If she was definitely underpaid then i'd advise you to ring ESA to ask what's happening because they are the only ones that can tell you when you'll receive the money that was owed to her.

Good luck and i hope you'll be able to get this sorted soon.

kellyjacks

No I haven’t received a break down yet just received letter sayin due to my passing and I being her next of kin she was entitled to underpayment after answering all the questions previously on phone and by letter and they asked for my bank details and this was at beginning of dec 2019

poppy123456

All you can do is ring and ask. I do know that backlogs are huge and they will have increased further because of the Christmas and new year closing days.

Lljr83

@kellyjacks have you heard back yet I’m also waiting x