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Atos complaints

jack13
jack13 Member Posts: 21 Listener
Hi
Ive received my complaint pack from atos. Has anyone been successful with there complaint? 

Comments

  • poppy123456
    poppy123456 Member Posts: 23,931 Disability Gamechanger
    HI,

    Lots of people complain but they rarely do anything.
  • jack13
    jack13 Member Posts: 21 Listener
    As anyone taken them to court? Also can you force them to show a nurse who did the assessment as training in neurological diseases?
  • poppy123456
    poppy123456 Member Posts: 23,931 Disability Gamechanger
    I'm assuming you're talking about lies/contradictions told in your report? Do you have proof that they told lies because it's your word against theirs. If you've been refused or received an award you're not happy with then i'd advise you to concentrate on the MR then Tribunal.

    The HCP doesn't need to be qualified in certain conditions.
  • jack13
    jack13 Member Posts: 21 Listener
    She also stated i have no specialist imput which i can prove is untrue 
  • poppy123456
    poppy123456 Member Posts: 23,931 Disability Gamechanger
    If it's a PIP decision you're talking about then in my opinion unless you have money to sue, when it's your work against theirs then you're better off forgetting about the report because that's not going to get you an award.

    Concentrate on where any why you think you should have scored those points, adding a couple of real life examples of what happened the last time you attempted that activity for each descriptor that applies to you and prepare for the MR/Tribunal.
  • cristobal
    cristobal Member Posts: 987 Disability Gamechanger
    @jack13 - you can't take the DWP/assessor to court if you've been refused benefit because there's an appeals process in place i.e.MR, followed by tribunal.


  • jack13
    jack13 Member Posts: 21 Listener
    Hi

    Update on my complaint. I received a letter stating my complaint is now being delt with the serious complaints department. 2 men are coming to my house on Thursday to take full statements
  • jack13
    jack13 Member Posts: 21 Listener
    Hi
    The lies where not said to me they are wrote in her own report. She says i have no specialist input but as all letters from them. She says i have no cognitive difficulties or sensory problems. You can not be diagnosed with my condition with out them. She misgendered me twice.
  • cristobal
    cristobal Member Posts: 987 Disability Gamechanger
    @jack13 - You asked earlier if anyone had been successful with their complaint...

    What outcome are you expecting?
  • jack13
    jack13 Member Posts: 21 Listener
    I don't know. Probably just to mark her card so if another complaint comes in about her someone somewhere can use the complaints on some larger scale
  • jack13
    jack13 Member Posts: 21 Listener
    Im fed up of disabled people fighting to just live but now fighting to be believed. Something as got to change 
  • poppy123456
    poppy123456 Member Posts: 23,931 Disability Gamechanger
    Very curious to know who is coming to your house to take statements of the lies/contradictions that were told in a report. I've never heard of this happening before.
  • cristobal
    cristobal Member Posts: 987 Disability Gamechanger
    edited March 2020
    @jack13 - I hope your complaint is successfully resolved...

    The assessment company did a bit of a fob-off job on mine - very little interest, a begrudging apology, and some quite serious stuff such as lack of consent to examination etc conveniently overlooked.

    I was really disappointed. Not because I wanted someone sacked - I said from the start that wasn't what I was looking for - but I have a lot of interviewing experience and my offer to help them improve things was just ignored as well...

    On a positive note my subsequent MR was successful - although you would imagine that was coincidental...

    Good luck ...
  • OverlyAnxious
    OverlyAnxious Member Posts: 1,661 Disability Gamechanger
    jack13 said:
    I don't know. Probably just to mark her card so if another complaint comes in about her someone somewhere can use the complaints on some larger scale
    She'll only be one of many...  Just look at how many threads on here start with 'assessor lied' etc...  I don't think anyone is interested in reality. 
  • jack13
    jack13 Member Posts: 21 Listener
    Independent assessment sevices. There SCIT serious complaints investigation team. Got my letter Thursday called me Friday to book to come see me for statement. Im really hoping they can see how obvious what she wrote in the report proves she as no knowledge at all about my condition 
  • cristobal
    cristobal Member Posts: 987 Disability Gamechanger
    @overlyanxious - just to add a bit of balance...

    I'm not saying that it doesn't happen - it happened to me - but If you check through a lot of the 'assessor lied' posts you'll find that quite a lot of them are along the lines of 'assessor didn't agree with me' or 'the assessor said that i wasn't anxious and I was'

    Which is a different thing entirely...


  • jack13
    jack13 Member Posts: 21 Listener
    If its there word against yours they will win but to write in a report and you can prove it is not correct any specialist will tell you. I think hopefully this could be different eg. Imagine someone as had a heart attack then the nurse wrote this patient as had no diagnose anything is wrong with his heart.
  • cristobal
    cristobal Member Posts: 987 Disability Gamechanger
    @jack13 - I recorded my assessment so I know who said what....

    The assessment was a dog's dinner from start to finish.

    However one thing that struck me though was how easy it was to think that you've said something when you didn't - and that the assessor said something when they hadn't...

    My assessor said that I drive an automatic car.

    I don't - but I said I did, and I've never been able to fathom out why!
  • OverlyAnxious
    OverlyAnxious Member Posts: 1,661 Disability Gamechanger
    cristobal said:
    @overlyanxious - just to add a bit of balance...

    I'm not saying that it doesn't happen - it happened to me - but If you check through a lot of the 'assessor lied' posts you'll find that quite a lot of them are along the lines of 'assessor didn't agree with me' or 'the assessor said that i wasn't anxious and I was'

    Which is a different thing entirely...


    Fair point, and I'm not suggesting most specifically lie to avoid awards either.  It just seems that they either don't listen properly (or the claimant can't explain clearly, or a bit of both in my case at least!) or they make major typos in the write up causing contradictions, mine clearly says 'has/is' instead of 'hasn't/isn't' more than once which obviously obscures the whole thing.  And they don't understand how different conditions can be so variable or kept hidden from the external facade etc.  They're simply looking for easy box ticking 'phrases' to get the job done as quickly as possible.  Equally the claimant (in most cases I assume) also just wants to get out of there as quickly as possible as well.   It's no surprise a large number of the reports seem inaccurate, there needs to be a better system for creating them imo.

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