ESA claim gone clerical !!!! HELP

jojo89
jojo89 Online Community Member Posts: 10 Listener
in Employment and Support Allowance (ESA)
My esa in its 6th year has gone clerical I have to call up every fortnight to get a payment anyone experience this or kenos what’s going on very stressed by it all. 

Comments

  • jojo89
    jojo89 Online Community Member Posts: 10 Listener
    Hi esa claim gone clerical for no apparent reason I now have to ring up every fortnight for payments any help experience or advice? 
  • poppy123456
    poppy123456 Online Community Member Posts: 63,736 Championing
    Hi,

    It means that it's a system error and your ESA claim could have potentially been wiped from the system. Payments will need to be manually until your ESA claim has been rebuilt and your details to be added to the computer. Personally, i would ring to speak to a decision maker to ask them what can be done because ringing every 2 weeks to ask for payment is very frustrating.

    Hope you get it sorted. Good luck.
  • jojo89
    jojo89 Online Community Member Posts: 10 Listener
    @poppy123456 die that mean reapplying from scratch and will that then trigger universal credit 
  • jojo89
    jojo89 Online Community Member Posts: 10 Listener

    Does not die 
  • poppy123456
    poppy123456 Online Community Member Posts: 63,736 Championing
    No, not at all. It just means that someone from DWP will need to put all your details back into the computer. The reason you're not receiving payment is because your details are not on the computer for it to automatically send payment when it's due.
  • jojo89
    jojo89 Online Community Member Posts: 10 Listener
    @poppy123456 was told I get a same day payment and call back within 3 hrs, that’s gone that still nothing wondering should I call back or wait a while longer 
  • poppy123456
    poppy123456 Online Community Member Posts: 63,736 Championing
    As you haven't received payment, if it's due today then it should be paid today. I'd ring again if it was me.
  • jojo89
    jojo89 Online Community Member Posts: 10 Listener
    @poppy123456 thanks v much I will do and update 
  • jojo89
    jojo89 Online Community Member Posts: 10 Listener
    @poppy123456 paid now set up clerical payments for next 8 weeks allowing time to rebuild claim thanks for help 
  • Adrian_Scope
    Adrian_Scope Posts: 11,721 Online Community Programme Lead
    How frustrating @jojo89! I'm glad they were able to set up payments for the next 8 weeks to save you having to call back repeatedly. 
  • carol6742
    carol6742 Online Community Member Posts: 3 Listener
    I have not been paid my ESA today due to a clerical error I was told they ring me back between 9 - 12pm but never did, my bills are due tomorrow so I will be overdrawn as they are unpaid I’m really panicking.
  • calcotti
    calcotti Online Community Member Posts: 10,005 Championing
    carol6742 said:
    I have not been paid my ESA today due to a clerical error I was told they ring me back between 9 - 12pm but never did, my bills are due tomorrow so I will be overdrawn as they are unpaid I’m really panicking.
    Duplicate post https://forum.scope.org.uk/discussion/102815/clerical-error-with-my-esa#latest
  • JBS2022
    JBS2022 Scope Member Posts: 2,074 Championing
    I've heard of one off clerical issues affecting a single payment, but not an ongoing issue. Hope it gets resolved soon.

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