ESA claim gone clerical !!!! HELP
jojo89
Community member Posts: 10 Listener
My esa in its 6th year has gone clerical I have to call up every fortnight to get a payment anyone experience this or kenos what’s going on very stressed by it all.
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Hi esa claim gone clerical for no apparent reason I now have to ring up every fortnight for payments any help experience or advice?1
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Hi,It means that it's a system error and your ESA claim could have potentially been wiped from the system. Payments will need to be manually until your ESA claim has been rebuilt and your details to be added to the computer. Personally, i would ring to speak to a decision maker to ask them what can be done because ringing every 2 weeks to ask for payment is very frustrating.Hope you get it sorted. Good luck.1
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@poppy123456 die that mean reapplying from scratch and will that then trigger universal credit0
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Does not die0 -
No, not at all. It just means that someone from DWP will need to put all your details back into the computer. The reason you're not receiving payment is because your details are not on the computer for it to automatically send payment when it's due.
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@poppy123456 was told I get a same day payment and call back within 3 hrs, that’s gone that still nothing wondering should I call back or wait a while longer0
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As you haven't received payment, if it's due today then it should be paid today. I'd ring again if it was me.
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@poppy123456 thanks v much I will do and update0
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@poppy123456 paid now set up clerical payments for next 8 weeks allowing time to rebuild claim thanks for help1
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How frustrating @jojo89! I'm glad they were able to set up payments for the next 8 weeks to save you having to call back repeatedly.0
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I have not been paid my ESA today due to a clerical error I was told they ring me back between 9 - 12pm but never did, my bills are due tomorrow so I will be overdrawn as they are unpaid I’m really panicking.0
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carol6742 said:I have not been paid my ESA today due to a clerical error I was told they ring me back between 9 - 12pm but never did, my bills are due tomorrow so I will be overdrawn as they are unpaid I’m really panicking.0
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I've heard of one off clerical issues affecting a single payment, but not an ongoing issue. Hope it gets resolved soon.0
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