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In the Queue...?

Hi!
I have been doing alot of calling around this morning just for Bill's and getting some things straight so thought I'd just give PIP a quick call to see if there was an update on the progress of my claim. All the woman could say was "you're in the next queue to be looked at I say come the end of the month you'd have heard something".
She was very nice but I have no idea what thar means. When I explained I didn't know what that meant she said she wasn't really supposed to say what she had already said but I needn't worry I was in the next queue.
What is the queue? I'm so confused! I wasn't even going to call and only did so on a whim because I was sorting out some other bits and bobs via the phone, now I've left myself even more confused! Ha!
Hope someone can elaborate for me!
L♡
I have been doing alot of calling around this morning just for Bill's and getting some things straight so thought I'd just give PIP a quick call to see if there was an update on the progress of my claim. All the woman could say was "you're in the next queue to be looked at I say come the end of the month you'd have heard something".
She was very nice but I have no idea what thar means. When I explained I didn't know what that meant she said she wasn't really supposed to say what she had already said but I needn't worry I was in the next queue.
What is the queue? I'm so confused! I wasn't even going to call and only did so on a whim because I was sorting out some other bits and bobs via the phone, now I've left myself even more confused! Ha!
Hope someone can elaborate for me!
L♡
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