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Long Term ESA Auto BACS payments stopped (for unbelievable reason).
Hi, I'm new to this forum seeking advice on an ESA problem. I have been receiving ESA for some time and a month ago my fortnightly automatic payments stopped without warning. After calling the DWP an advisor said that my file had become to large for the computer system to cope with and this had stopped automatic BACS payments. They went on to say my file had to be removed from the system and manually re-entered which takes time.
Today is the 3rd payment day I have not received my benefit automatically. I am having to call them again today for them to manually run my payment into my bank account, which normally takes me all day to get sorted. Advisers have been sympathetic, assuring me this will eventually be sorted and auto BACS payments will resume, but I simply cannot handle the stress of having to go through these obstacles every 2 weeks to receive my benefit.
17th Feb' 2020 (did not receive auto payment, will have to call for manual payment).
3rd Feb' 2020 (did not receive auto payment, had to call for manual payment)
20th Jan' 2020 (did not receive auto payment, had to call for manual payment).
I've tried searching all kinds of word connotations on Google of, "DWP auto BACS payments stopped because my computer file is too large" and cannot find a single other case online of this excuse being given to someone else. To say my mental health state is suffering because of this would be an understatement. Any help or advice on what is going on with my ESA payments is greatly appreciated.
Thanks in advance.