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Will they phone me and do claim over phone?

last heard from dwp with letter dated 28feb and a text to say I should hear from them within 6 wks which is about Tuesday this week, not heard a thing, I know face to face assessments have been suspended, but its been 27wks since I rang up to make a claim, not entitled to universal credit,or new style esa and my sick pay ran out 7th march, getting worried now, do you think my claim is put to one side now for 3mths or would they phone me and do claim over phone to complete it, thanks in advance
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