Capita telephone assessment

Dave1979

My MP is looking into it and so is a local councillor so I will have plenty of help with the appeal. My point is that there are literally thousands of people claiming PIP who don’t have specialists, attended mainstream schools, sat GCSEs etc. As you say yourself a diagnosis isn’t even supposed to matter yet they are demanding specialist input. I’ve never been to appeal about PIP or DLA before, just about incapacity benefit and that was many years ago 

dawny63

Hi dave dont give up. My husband  got his decision today. 0 for absolutely  everything.  Mr started. 

Dave1979

Hi Dawny that’s awful, unbelievable how they can give anybody zero. I hope he gets his money 

dawny63

We explained because of covid we couldn't get doctors letter. Orxray results.  They said dont worry we will ring them. I dont believe they did. As husband  spoke with doctor. The doctor isn't aware of any calls.  Never mind will keep going.

Dave1979

There’s yet another one of their lies exposed, they wreckon giving me zero points is consistent with my medical records even though I have copies of my medical records some of which I sent to them and the records clearly back up my side of the story. They’re the scum of the earth 

dawny63

This is the first time my husband has applied for pip. The lady that did the telephone assesment seemed really  nice. Even sympathetic.!! But what a shock every  last bit of what he said seemed  to differ with what she wrote. Even to the point it was like she was talking about  someone else. Dont know if a mistake  or set up that way. Seems  as if the assesment is nothing about  him or his words. Really  very shocked. 

Dave1979

Sounds exactly like mine, sure they will sound nice but they’re very 2 faced, they’re not looking for a reason to give you pip they’re looking for a reason not too and will resort to total lies if they feel it’s necessary 

dawny63

That's a very sad state of affairs.  We understand  the government  having  to be careful  with tax payers  money. But you feel like a fraud trying to  drain money from the system.  

greenman

dawny63 said:

This is the first time my husband has applied for pip. The lady that did the telephone assesment seemed really  nice. Even sympathetic.!! But what a shock every  last bit of what he said seemed  to differ with what she wrote. Even to the point it was like she was talking about  someone else. Dont know if a mistake  or set up that way. Seems  as if the assesment is nothing about  him or his words. Really  very shocked. 

Hi Dawny63, Ive recently had a PIP Tel Assessment just like yours, all very nice as it would appear on the surface.  Scored 0 in everything haha. Got the Report and also would appear to be for someone else. Sound familiar eh. However its clear that the strategy the HC uses over the phone was conveniently helpful for them and the DWP to reject any award.  Its not a mistake of the HC assessor, its intentional, they are not incompedant as you can see from their skilled level of reporting.  They are taking advantage of the current restricted situation for there measly money saving policies.  In the tel consult question are might for example be asked " do you drive a manual car", but they converneintly do not go any further and ask what  difficulties you have, its extremely underhand.  You will score 0 because you drive a manual and they then declare you have full use of your limbs.  Perhaps your husband was also question using this strategy.  Basically this leaves everyone questioned in such a way over the phone with little chance of an award.  Ive looked at the HC assessors webpage, it says they are not out to trick you and theres nothing to be anxious about during the assessments.  This is not true, they are using trained questioning techniques that will discredit your PIP Application and ensure minimal award and maximum savings for the Gov.  Would it be totally out of order to name and shame the individual Assessors? That would make them think twise before they try and write a bias non award giving report.  their job is to find out more about your difficulties doing the activities, clearly they are not doing this, intentionally!     

dawny63

Yes it's not a good thing. At least if they see you harder for mistakes.  

Dave1979

In mine it said my voice didn’t change, I was gonna write back and tell them I’m a disabled person not an alien 

greenman

From the comments Ive seen on here and my own experience I think the suitability of Tel Consultation during the current Virus Epidemic should be questioned.  Its obvious its not giving a fair and accuarate account of Claiment difficulties and leaving us with an impossibly harder task.  Ive requested a MR but I am totally lost as to how I could change there minds but only repeat what I put in my Application, to which they have completely disregarded so far so why would anything change this?

Given the curent viris situation we have all been asked to help and do our bit but its clear certain govt depts are not acting in the spirit of things and are actually making it harder for some individuals. 

I would encourage anyone adversely affected to speak up and for those influential placed to make the concerns heard.

It would be normal if the PIP dept took in to account the current difficulties and offered anyone who feels they have been unfairly represented by the Tel Consultation additional help. This is not happening!  Additional help as possibly a face2face assessment or a second Tel Consulatation exporing why we disagree with the first and what matters need further consideration. 

dawny63

Totally  agree well said.  At an assesment  they can see how you walk. At an acceptable  manner safely  in reasonable time ect. Your walking gait. With oral questions can lead to assumptions.  For some  people it could be a good thing doing telephone  assesment. Others would be more beneficial  to be seen. The problem with trying  to get pip. Your disability doesn't actually  count.!!. You dont even need any medical diagnosis.   Even when you have they can make their own assumptions.  They are doing the job the assesments  the way dwp wants.  I actually  believe  the definition and  descriptors  are set up to fail.

Dave1979

Not 2 mention if they see you walking a couple of steps using an aid they will put down that you can walk at least 200 meters unaided 

dawny63

Haha used that for my husband.  He can drive automatic  so can walk 200 metres.  Also everything  he can't  do  in their opinion  he can.  Just because  he can  drive.  With osteoarthritis  alot of problems  are weight  bearing.  Bending   up and down  stairs.  But hey according  to the nurse everything  can  be done to set standards.  Even doctor  medical  information  and xray  results  wrong. He has moderate  oa in knee. In  back and  hip. All backed by doctors.  Also xray  evidence.  But according  to  the nurse has no problems.  

Dave1979

Pretty much the same as mine, if you go on up the page a bit you will see a copy of mine that I posted, I take it you’re husband’s is much the same. They have even mentioned that I attended an ordinary school and sat GCSEs whatever that has to do with pip or disabilities. At the end of the day you could have a university degree and still have disabilities 

dawny63

Said that about  school ect. He is appealing  even if same outcome.  Will go all  the  way  to  tribunal  if need to.  The way I look at things  each  person's disability  is unique  to them.  Everyone  will cope in different  ways. But their criteria  is one fits all. 

greenman

Username_removed said:

It’s an interesting discussion but your own experiences are not reflective of the general experience. In most cases telephone assessments are producing better outcomes for claimants. No-one is claiming that the HCP process is perfect but it’s certainly been better under lockdown not worse and that’s totally reflected in awards made etc. 

The fundamental problem with obsessing with the HCP is that it’s a distraction. You need to construct your own case rather than expect to build one from reacting to it. Proving a HCP wrong is not how you get PIP.

No matter what you think the general experience is,  it certaintly is not correct to allow claiments to be unfairly treated. 

How do you know the present telephone consultations are providing better outcomes for most? Its clear that for some they are not, and it would be helpful if this was given consideration.  From my own personel experience I can demonstrate the HC manipulated questioning to uphold their recommendations and the DWP decision maker conveniently followed those to award 0, despite the application suggestioning a different situation.  Along with that the HC decided to add some fictional material to further boost their recommendations.  From what Ive seen this is not an unusual, on this forum discussion alone a few claimants express the same experiences.  Instead of claiming how great the current situation is for most it would of much great worth to discuss why for some its not and what can be done to help.  Your final sentence, who is that referenced to help?      

Lulu_1949

@greenman, I understand exactly where you are coming from , it was all lies on my sons documents on the assessment . The lady only listed 3 medical reports out of 31 reports. Thought it would be picked up by DWP. Wrote a long letter stating exactly what happened ....the truth .. they didn’t,  gave my son  4 points and 4 points , went to reconsideration and got virtually the same answer, it’s as if it was copied and pasted.... so unfair. I know it goes on descriptives but surely they should read all the medical reports!  This was the reason we went to tribunal .

Lulu_1949

@Username_removed sorry but I did not directly call them a liar I am just telling the forum it was lies...l my ACTUAL words were exactly as you said ..incorrect information BUT I must disagree with you and I am sorry but  yes a recording proves a lie, but surely if someone writes down something about you which is incorrect this also a lie because it’s the opposite to the truth. You only have to look at newspapers that are sued for deformation if character .... that is the written word  and when it goes to court it is sometimes proved it was lies although not recorded.