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Mistake by DWP re length of PIP award
A friend of mine just found out that their PIP award is for a fixed period of three years, when the letter they received originally stated that the award was ongoing. They spoke to a Case Manager at PIP who advised that nothing could be done and the fixed period stands as she could do nothing to revise this as she couldn't change someone else's decision. Although she said it was a mistake by them she said all that can be done is that they raise a complaint to a team in Wales. My friend finds this wholly unfair as if they were given the correct info at the time they would have appealed against the length of the award but has now lost all right of appeal due to their mistake and the time that has passed since the award. Can anyone please offer any advice about this? Many thanks.