UC calling me next week

suprasport

I have just started claiming UC and have hadmy first payment, the thing is I have just had a message on my account that they are going to call me next week as a courtesy call to new customers. Is this normal? I suffer from anxiety among other things and I have also started the process of claiming PIP. I am due there call coincidentally 2 hours earlier than the Uc call. Thanks in advance

Adrian_Scope

Hi @suprasport and welcome to the community. This isn't usual protocol, but it could very well be something they've put in so that new claimants don't have to call them. Your PIP claim shouldn't have anything to do with it though.

suprasport

Hi Adrian, thank you for the reply, I didnt think it seemed normal. Cannot imagine they just want to see if everything is ok, with the workload they must have at the moment.

Adrian_Scope

Hi @suprasport. Please let us know how you get on when they call. It'll be interesting to know what it was regarding and if it's just their new protocol.

suprasport

Hi @Adrian_Scope I sent them a message on my UC and I've just had a reply saying nothing to worry about and its just to see if we are getting on OK and if we need any help. So all good thank you

Adrian_Scope

That's good news, thanks for letting us know @suprasport.

Chloe_Scope

Great news @suprasport! Thanks for updating us.

cookie2020

Hi suprasport if had the same today A message saying uc credit are going to give me a countSey call.   Did your call go ok if your dont mind me asking. Im the same i worry.  

Thank you 

Chloe_Scope

Welcome to the community @cookie2020, I hope you get this sorted soon!