UC calling me next week
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suprasport
Community member Posts: 3 Listener
I have just started claiming UC and have hadmy first payment, the thing is I have just had a message on my account that they are going to call me next week as a courtesy call to new customers. Is this normal? I suffer from anxiety among other things and I have also started the process of claiming PIP. I am due there call coincidentally 2 hours earlier than the Uc call. Thanks in advance
Comments
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Hi @suprasport and welcome to the community. This isn't usual protocol, but it could very well be something they've put in so that new claimants don't have to call them. Your PIP claim shouldn't have anything to do with it though.Community Manager
Scope -
Hi Adrian, thank you for the reply, I didnt think it seemed normal. Cannot imagine they just want to see if everything is ok, with the workload they must have at the moment.
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Hi @suprasport. Please let us know how you get on when they call. It'll be interesting to know what it was regarding and if it's just their new protocol.Community Manager
Scope -
Hi @Adrian_Scope I sent them a message on my UC and I've just had a reply saying nothing to worry about and its just to see if we are getting on OK and if we need any help. So all good thank you
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That's good news, thanks for letting us know @suprasport.Community Manager
Scope -
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Hi suprasport if had the same today A message saying uc credit are going to give me a countSey call. Did your call go ok if your dont mind me asking. Im the same i worry.Thank you
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Welcome to the community @cookie2020, I hope you get this sorted soon!
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