PIP Telephone Assessment

Lozzaaxoxo

Hey all,

I'm having the exact same problem. The only reasons they've given so far is 'it will take too long' and 'could be someone else typing for you'. Which surely is what would occur if I was to have an appointee? Also, the textnumber is linked directly to my own mobile and they ask security questions too don't they? The next thing they want to do is send someone to my house. Not even to assess me, just to determine if I need an appointee. This has been over a YEAR of fighting with them and I cry every time I have to do something regarding it

milky9306

@Lozzaaxoxo Hey, i have litreally just came off of relay uk to them.

They rebooked me from a face to face to a telephone appoinment. So i contacted them to ask again will i be able to use Relay UK on my phone assesment they said no then the women working at relay uk spoke up and asked why without me even typing anything. She went above and beyond and stuck up for me. Apparently they have sent me a letter regarding a refusal on why they won't give me a paper based assesment without even contacting my Dr. And that my assesment will be sent back to the DWP and gave me a number to contact them on. I said surely this goes against the equality act 2010 and that i feel discriminated against but he didn't really have anything to say against that and that i should just contact the DWP as them using relay uk is something they simply don't use. So angry and so confused now my heads all over the place. I made sure i said i'm not refusing an assesment i'm just requesting can it be done via relay UK i give up. I

Lozzaaxoxo

How can they advertise Relay UK to do everything from starting your PIP claim, to contacting them re.enquiries, to just turn around and say 'nope'? Why even bother making reasonable adjustments the entire way them denying it? Don't give up! Relay UK is used as it's literally on every single letter they send! I'm going to raise a complaint. I also called on 29th April to request my info to be sent to me about my application (to start this complaint). They haven't even bothered to send it I don't think, as 2nd class post surely doesn't take over a month!

milky9306

Thank you, a complaint will be my next step too although another very daunting task! I'll await this letter they have apparently sent and go from there. 29th April? 100% you should have recieved that back by now. I'm suprised theres no email address that'll be a faster way to contact / respond and send any attachments needed. I have used a website called resolver in the past. Very helpful in raising complaints so might be worth a look at yourself?

poppy123456

https://forum.scope.org.uk/discussion/comment/869846#Comment_869846

It's not the same as having an appointee. When a claimant has an appointee they are responsible for your claim. This means forms and letters are sent to the appointee, not to the claimant itself. Same for any other contact, it's through the appointee. The appointee is responsible for filling out the forms, reporting changes and answering all the questions on the claimants before if an assessment is needed, whether it's face to face or telephone.

milky9306

Hi all again,

To add to my last message. I put in my formal complaint and was told i would hear back after two days to tell me the complaints been picked up, still not heard anything from IAS. Today i recieve a text message that the DWP have recieved my paper based assessment and i'll hear back in 8 weeks. Not 100% sure what happened to my complaint and weather or not to chase the complaint up or just leave it all in the hands of the DWP now. The person who i talked to through relay uk about my complaint was very helpful compared to everyone else i spoke to on relay uk at the IAS. Guess i'll just await to hear back from my complaint or not and hear back from the DWP. Thank you all for your advice and help.