PIP Telephone Assessment

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Comments

  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    https://forum.scope.org.uk/discussion/comment/869846#Comment_869846

    It's not the same as having an appointee. When a claimant has an appointee they are responsible for your claim. This means forms and letters are sent to the appointee, not to the claimant itself. Same for any other contact, it's through the appointee. The appointee is responsible for filling out the forms, reporting changes and answering all the questions on the claimants before if an assessment is needed, whether it's face to face or telephone.

  • milky9306
    milky9306 Online Community Member Posts: 43 Connected

    Hi all again,

    To add to my last message. I put in my formal complaint and was told i would hear back after two days to tell me the complaints been picked up, still not heard anything from IAS. Today i recieve a text message that the DWP have recieved my paper based assessment and i'll hear back in 8 weeks. Not 100% sure what happened to my complaint and weather or not to chase the complaint up or just leave it all in the hands of the DWP now. The person who i talked to through relay uk about my complaint was very helpful compared to everyone else i spoke to on relay uk at the IAS. Guess i'll just await to hear back from my complaint or not and hear back from the DWP. Thank you all for your advice and help.

  • MillyB
    MillyB Online Community Member Posts: 4 Listener

    Please could I ask what the outcome was for you, OP?

    They (the Health Assessment Advisory Service, who do the assessments) have acknowledged my request for Reasonable Adjustment (using Relay UK), which has been refused twice now, as they have stated they haven't got the ability to use Relay UK - I believe this is nonsense, and have made it clear several times that Relay UK is Government-endorsed and a HAAS like them would be expected to have this capability to include use of it.

    Currently, they keep booking telephone assessments, then I'll send them a letter to request use of Relay UK etc, and they will then cancel the appointment and explain in a letter that they will contact me again soon. Then, the cycle continues, with telephone assessment being booked, followed by my letter to request use of RelayUK, followed by their cancellation and response.

    I'm currently awaiting the letter from them regarding my next telephone assessment booking (which I have only had a text for, at the moment), then I will respond yet again.

    Part of me just wants to not send a letter, then just answer using RelayUK on the currently-booked assessment day, then they can't cancel it again and will have to explain themselves within the RelayUK call.

  • JeffreyDriver
    JeffreyDriver Online Community Member Posts: 14 Contributor
    edited March 15
    https://forum.scope.org.uk/discussion/comment/993085#Comment_993085

    Hello.
    Anyone can use Relay. If you're being told by the HAAS that they can't, they're lying. The caller and recipient need no special equipment. Just a phone.

    I stood my ground, insisting on using Relay. Eventually, they just approved my claim, and no interview was required.

    It's shocking that they are so scared of Relay. I assume it's because if use the app you're left with a transcript of the conversation.

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