Telephone tribunal — Scope | Disability forum
Find out how to let us know if you're concerned about another member's safety.

Telephone tribunal

Cathro Member Posts: 4 Listener
Hi just got a letter about my trbuneral over the phone. If they don't see me they won't see. How bad I am 


  • Adrian_Scope
    Adrian_Scope Posts: 8,572

    Scope community team

    Hello @Cathro. Lots of people feel like this but the current success rates of telephone tribunals is quite high. Rather than visual observations they will be more reliant on you being able to describe your situation but that isn't always a bad thing.
    How long until your tribunal? 
    Community Manager

    Tell us how to make the community better for you. Complete our feedback form.
  • janer1967
    janer1967 Member Posts: 15,211 Disability Gamechanger
    Hi @Cathro Welcome to the community. Unfortunately all tribunals are being done over the phone at present if it is possible to do so. If not there will be even longer waiting times until they are allowed to take place in person.

    You will have the chance to explain your reason for appeal and why you think you should have scored more points against the descriptors, so you will be able to explain your condition and how it affects you, remember this is an appeal and not an assessment.

    They will only take into account your condition at the time you applied and not any worsening condition

    Good luck hope ity goes well and keep us updated
  • mikehughescq
    mikehughescq Posts: 8,847 Connected
    A tribunal held as an oral hearing would ordinarily put very little weight on what you look like when you enter the room so not being seen is very little disadvantage indeed. 

    Amongst other things tribunals are used to seeing people walk in on crutches having just had a report from the security guard that they came through security without them. Similarly claimants dash for the loo before their tribunal and the clerk watches them do a 50m walk in one go knowing full well their claim pack says they can only do less than 20m. 

    Similarly, the noise we make (moaning and groaning) is generally not held to be a legitimate indicator of pain just like lack of eye contact might indicate an eye condition or discomfort just as might indicate mental ill health. 

    So, telephone hearings are different to oral hearings but they are no means worse. Anecdotally the outcomes are generally better except where people simply don't reach the threshold to qualify or can't put together consistent responses i.e. they're not presenting the truth. 
  • katho31
    katho31 Posts: 692 Connected
    hi @Adrian_Scope ive rang dwp, waited 35 mins to get through, man said they have my assessment there but it didnt have anything relevant on it, i asked if there was a case manager available but there wasnt, i mentioned i could request some feedback, man said there isnt much on here, i said i would ring again friday or next mon
  • Adrian_Scope
    Adrian_Scope Posts: 8,572

    Scope community team

    Sorry I just posted to you in another thread @katho31. It sounds as though he was looking for a decision when it's just the actual assessment report which is why he thought it would be irrelevant. Next time you call ask them to send it out to you anyway, you can decide what is relevant. :) 
    Community Manager

    Tell us how to make the community better for you. Complete our feedback form.


Complete our feedback form and tell us how we can make the community better.

Do you need advice on your energy costs?

Scope’s Disability Energy Support service is open to any disabled household in England or Wales in which one or more disabled people live. You can get free advice from an expert adviser on managing energy debt, switching tariffs, contacting your supplier and more. Find out more information by visiting our
Disability Energy Support webpage.