PIP issues
Hi, I posted about my PIP at the end of April, I thought I would post an update, below is a copy of my original post then I will include an update.
"I applied for PIP in February 2018.
Due to various issues with me filling out forms and assessments been cancelled.
I finally had my phone assessment on 14th April 2020.
After the assessment I was not happy with the phone call, I was concerned the person wasn't listening and had misheard me on things.
Due to issues with me being ill I never filled out my book or provided further evidence such as medical reports.
After the phone call on the 14th April, I rang the DWP and said I would still like to present my book and evidence, they said that was fine and they would put a note on my file.
They told me very clearly that my PIP would not be assessed until I had provided my book or further evidence.
They sent me an envelope which I only received a few days.
I received a letter today, dated 21st April, with the outcome to my PIP assessment. I failed.
Shock the person failed to write in the report half the stuff I said and the report isn't a true reflection on the call and what was discussed.
What is the best way to move forward?
Clearly the DWP lied, they told me in a very clear and straightforward way they would wait for my evidence before reviewing my account.
I don't think I had even received my envelope by the time they posted the outcome.
I have just spent over an hour on the phone to PIP trying to get help.
Their phone service is so difficult to use, I have autism so struggle with communication. I am left feeling so update.
The call centre advisor told me that nothing can be done other than a mandatory consideration.
Then I spoke a case manager who said because it was their fault, they can review it again before it goes to a mandatory consideration.
So I am not sure what is happening, as every person I spoke to has said something different"
So a month and half on I still don't have the report they agreed to send me, I think after about three weeks I realised it wasn't coming.
I keep meaning to ring up, but I hate ringing the DWP whether its PIP or UC, their phone lines and staff are so unfriendly, half the time I ring up and speak about a previous call the notes are not there so I have to go back through everything, I find half the time, like this they agree a plan of action like sending a report and it never happens. So I put it off and find an excuse not to call. I have told myself I will ring up next week.
But as far as I can tell, they told me they would wait for my book, but instead assessed me without the further info.
So they have agreed to send me the PIP report, so I can compare that to the report I got from the assessor, then that will allow me to include info which was missed on the phone assessment. Then they will review it, then I can have a MR and then go to tribunal.
Sorry for the long, complicated post, it's not been an easy process, it would have been if they did what they said and stuck to the original plan of allowing me to send further evidence then my case looked at, it even said that on the system but the assessor decide to ignore that comment.
Any help is really appreciated.
Thanks
