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Dwp transferred my incapacity benefit to ESA contribution based but did not automatically apply sdp?

I had a ESA3 form sent to me in 2018 saying an error had accured and some incapacity transfers to ESA were wrongly assessed.
My mother was terminal I'll at the time and I never filled in the form.
I rang Dwp they have sent me another ESA form but will not look into my claim unless I fill in form the form does not relate to what the error was which was about sdp not being automatically applied plus I am on contribution based support group which means I can't claim UC ?
Please advise should I ask in writing to DWP for a revision? Or start a UC claim hoping this can be changed and any money owed backdated as I am unable to fill out the form ESA as this is not related to the problem Help is appreciated I can send a link to the Gov document about the Dwp error that happened as some claimants have received backdated benefit
My mother was terminal I'll at the time and I never filled in the form.
I rang Dwp they have sent me another ESA form but will not look into my claim unless I fill in form the form does not relate to what the error was which was about sdp not being automatically applied plus I am on contribution based support group which means I can't claim UC ?
Please advise should I ask in writing to DWP for a revision? Or start a UC claim hoping this can be changed and any money owed backdated as I am unable to fill out the form ESA as this is not related to the problem Help is appreciated I can send a link to the Gov document about the Dwp error that happened as some claimants have received backdated benefit
Replies
If you wanted to be really picky (or accurate) the client actually belonged to one of my staff but I picked it up and ran with it after they left and it was my gamble on one element of it which started off the whole shebang
Is the form they've sent another ESA3 form?
Scope
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My Brother is in the same position as this lady, only he never did receive the ESA3 form. I made a claim for the 2 disability premiums(SDP & Enhanced) he should have been receiving but didn't due to the change from incapacity error from 2015ish. That was 6/7 weeks ago, when I realised how little he was having to live on and why he had no heating on etc. It has taken so long as they "lost " his form and he had to raise a complaint after 3 callbacks promised didn't happen. So,,, he got a decision yesterday that yes he should have had this payment, but they will only back date to 2018 as they are saying he had been sent a form in 2018 and didn't return, my brother states no such form was received. I was sure a reminder letter was usually sent for any forms they send out that do not get returned within a certain period?
Should he appeal or is there any other form of recourse? Has this happened to anyone else?
Thanks in advance,