Pip assessment

Danni08

Hello, I'm Danni.
I had my telephone assessment for pip on june 16th, so 2 weeks ago, I rang dwp to ask for a copy of the report to be sent to me and they said they have yet to recieve it.
So I rang atos and they sai my report is complete and going through its internal processes before they send to dwp, they couldn't give a timescale of when those would be.
Is this normal or am i just unlucky? 
Thanks

katho31

Hi @Danni08, i had my pip tel assessment 2 weeks ago, i was told to give them a week so the case manger could look at/decide if im entitled or not. luckily ive been awarded what i want, so im pleased to say the least! my award letter and the written words of the tel consultation were also sent 3 days later. i applied first time in Feb2020 and they paid my back pay yesterday 

Danni08

Congratulations Kath, that's great news.
This is my 1st claim too, again applied feb 2020, and I had my tel assessment 2 weeks ago today, I guess it's a waiting game to see how long atos take to complete their checks prior to sending the report to dwp. 
It's just wait after wait isn't it!
Thankyou for coming back to me though.

katho31

Hi @Danni08, many thanks  oh the waiting is so awful, its really affected my and lots of others mental health, wouldnt want to go through that again. i got in touch with my mp, her case worker was amazing, also scope Adrian and lots of others who post are so helpful and gave me so many links to advice/descriptors etc. i really want to wish you the best and youre in our thoughts too. give pip a ring, youll have a long wait on phone but ask if they can give you any indicators as to if youve been successful or not. each persons experience differs greatly, i was lucky that the man told me id been successful. i also said im on scopes website. worth a try 

mikehughescq

Danni08 said:

Hello, I'm Danni.
I had my telephone assessment for pip on june 16th, so 2 weeks ago, I rang dwp to ask for a copy of the report to be sent to me and they said they have yet to recieve it.
So I rang atos and they sai my report is complete and going through its internal processes before they send to dwp, they couldn't give a timescale of when those would be.
Is this normal or am i just unlucky? 
Thanks

It’s normal and there’s nothing unlucky about it. Things are a little slower at present but also there’s a certain percentage which are quality checked so that may be involved too. 

Also worth bearing in mind that when DWP say they’ve not received it that’s a hard one to judge because you could be talking to someone from DWP or someone from an outsourced call centre (they don’t usually say. They just present themselves as DWP but they may not always have access to full DWP systems). Finally when they say they’ve not received something yet it can often be translated as it’s simply not showing up on their system yet. DWP are also understaffed at present so the person operating some systems may not be as familiar as the people who normally do it. Worth checking back in another week or so.

Danni08

Ah, thankyou for the reply Mike, I called the assessment provider who confirmed that they have not sent it as yet due to it going through internal processes with themselves, so deffinatley not with dwp. 
I will just wait another couple.of weeks and see what happens.

Adrian_Scope

Hopefully you're not waiting too much longer @Danni08. I hope Mikehughescq and Katho31 were able to set your mind at ease that this can be quite normal.