PIP phone assessment advice
Adora858
Community member Posts: 26 Contributor
Hi everyone, I'm really new here so I hope this is the right place to ask.
I've got my PIP phone assessment this week. It's my first one, I've never claimed before, and honestly I'm so scared about it that I feel physically sick (I've felt like this the past couple days, but as the assessment gets nearer it's been getting even worse). Does anyone have any advice?
For example, when answering the questions, is there anything particularly useful to remember to say - e.g is it more helpful to give a general overview, or to use specific examples? Examples of when it's really bad? And, will they care much about how things make me feel (e.g being unable to do anything for myself makes me feel incredibly depressed and suicidal on a daily basis), or will me talking about how bad I feel come across badly? If they ask something like 'Can you eat and drink unaided?' is it reasonable for me to say 'I can't eat/drink unaided at all', because that is the reality of it (if my husband isn't there to prompt me, I can't eat - when he is away I can't eat anything), even though if you held me at gunpoint and forced me to do it I could technically do it?
Are there any specific do's or don'ts for a telephone assessment? I'm incredibly grateful to be able to do a telephone assessment, rather than see someone in person, but I'm scared that I won't come across very well over the phone, and I'm quite scared that I might cry. I know there's always appealing a decision, and I shouldn't be so scared about making a mistake, but our finances are really not great due to me being unable to work and my husband having to work part time to look after me - I feel like if I mess this up then it'll be really bad.
As a final point - how long on average is it likely to take after my assessment for me to receive a decision? I've heard quite a few different things on the internet.
Thanks in advance, and sorry for the long post.
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Comments
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Hi @Adora858 just tell them what you can’t do. If you can’t eat or drink unaided tell them.
My partner had his telephone assessment 2 weeks ago. They asked him things like washing and dressing. How far he could walk etc.
He had his results back a week later he was turned down. He has Parkinson’s disease. So our next step is mandatory reconsideration. I’m wishing you the best of luck hopefully you get your award ?0 -
Hi @Adora858 and a warm welcome to the community!
I wish you the best of luck with is! Please do let us know how you get on.0 -
Thanks for the support everyone . I'm still pretty terrified, and trying not to get my hopes up, but at least it'll be over soon.@shazzy93 - Mine's on the 3rd, so hopefully it'll go really well and I'll be able to tell you not to worry for yours - wishing you the best of luck in any case.0
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Hi @Adora858 Welcome to the community, just tell it how it is and give specific real life examples don't just say I cant eat unaided say you can only eat if prompted, that if your husband is away you don't eat eg you don't eat for days if he isn't there. The more real examples you can give the better.
You may only score points for needing prompting in this section as it isnt that you cant actually eat due to your disability (eg feeding tube) or similar
Yes it is ok to say how it makes you feel and dont worry if you get upsety they are used to it and if you want to take a break just ask
Good luck hope it goes well, as for timescales all depends on how busy they are, but after approx 7 days you can ring and request a copy of your report and this will give indication of points scored it isnt a final decision but gives you assessors recommendaed points0 -
@janer1967 - thanks very much for your advice, I really appreciate it. Yes, I'm hoping to get the points for prompting in the eating/drinking section (4 points, I think?), my overall hope is to get enhanced daily living and standard mobility, but I guess I'll just have to see.
I'll be sure to use real examples as you advise, and hopefully they won't mind if this makes me get a bit emotional.
I'll ask for the report when I can too, thank you.0 -
Your welcome fingers crossed and keep us updated on the outcome0
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Adora858 said:Thanks for the support everyone . I'm still pretty terrified, and trying not to get my hopes up, but at least it'll be over soon.@shazzy93 - Mine's on the 3rd, so hopefully it'll go really well and I'll be able to tell you not to worry for yours - wishing you the best of luck in any case.0
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@Username_removed - thank you very much for all of this!1
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Thanks everyone for your support. I've just had my telephone assessment - lasted 1 hour 3 minutes. I struggled a bit in the first half, as I was so nervous I was shaking and struggling a bit to talk (and my assessor brought up some stuff that I wasn't expecting, which made me cry a few times), but I don't think it went too badly. The assessor was kind, and gave me plenty of room to talk - she asked about each area from the form.
I'm hoping to ring up for the report to be sent to me in a week or so, but I was wondering if I would be able to get my husband to ring on my behalf? I am so scared of talking to people myself.1 -
Hi yes you can they will just ask for you to allow permission .. I have been calling for my mum xx0
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Great, thanks0
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@Adora858 , it might be worth getting the forms for your husband to be your Appointee, then he can definitely speak on your behalf. I did this for my son.I can ring up and get updates, if you go to appeal they will want to speak to you as they did with my son but your husband can speak for you at the end incase you have forgot something. Hope this helps , good luck x1
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