Disabled people
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Disabled access refused

Sorry_SusanSorry_Susan Member Posts: 56 Courageous
edited July 2020 in Disabled people
My local pharmacy refused to take the wheelchair ramp out for my daughter to access the pharmacy. The lady said it was too heavy. I have complained to the head office a week ago but am still waiting for a response. 
Do I have a right to demand disabled access to places like GPs and pharmacies? My GP does not have access either and I complained about that 4 months ago.
What is a reasonable time to wait for a response?

Replies

  • janer1967janer1967 Community champion Posts: 6,238 Disability Gamechanger
    Hi and welcome to the community I am sorry to hear about your daughters experience. 

    I too have issues with access to pharmacies so usually get somebody to pick up for me or get the pharmacy to deliver or if no other solution I go myself and wait outside and ask them to come outside to me

    I know this isnt ideal and I am not too sure about a right to demand access but feel due to the nature of the establishments you are asking about there should be some means of access.

    Unfortunately a lot of pharmacies and GPs are old buildings with structual issues preventing them providing safe access but this isnt any excuse

    I hope others can give you more guidance
  • Richard_ScopeRichard_Scope Community Team Posts: 2,495 Scope community team
    Your daughter has every right to access pharmacies and the G.P.surgery. I would contact the head office of the pharmacy and the practice manager of the G.P. surgery again.
    Scope
    Specialist Information Officer - Cerebral Palsy

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  • Chloe_ScopeChloe_Scope Scope Posts: 10,680 Disability Gamechanger
    Hi @Sorry_Susan, just wanted to check in to see if you have heard anything back.
    Community Partner
    Scope

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  • Sorry_SusanSorry_Susan Member Posts: 56 Courageous
    Nope, nothing from my GP.
    Pharmacy came back with a reasonable explanation as well as a plan to avoid a repeat insistent. 
    I followed up with GP but they said they are too busy with Covid to deal with my complaint now.
  • Richard_ScopeRichard_Scope Community Team Posts: 2,495 Scope community team
    @Sorry_Susan that is totally unacceptable! I would call the practice manager. If you get no joy from that here is some more information what you and do.
    https://www.which.co.uk/consumer-rights/advice/how-to-complain-if-youre-unhappy-with-your-gp-or-gp-surgery
    Scope
    Specialist Information Officer - Cerebral Palsy

    Want to tell us about your experience on the community? Talk to our chatbot and let us know. 
  • Sorry_SusanSorry_Susan Member Posts: 56 Courageous
    Already tried that at the end of March. The surgery reckons that it is not a priority as Covid is placing so.much strain on them.
    I don't want to go all gung-ho, but am a bit fed up. 
    I loved a complaint to the office manager a month ago. He is now on annual leave and I am waiting.
  • Chloe_ScopeChloe_Scope Scope Posts: 10,680 Disability Gamechanger
    Hi @Sorry_Susan, just wanted to check in and see if you have heard anything.
    Community Partner
    Scope

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    Complete our feedback form to help us to improve your community.
  • Sorry_SusanSorry_Susan Member Posts: 56 Courageous
    They came back with a lacklustre excuse after I contacted the senior partner. 
    I need to keep fighting but am soooo exhausted.
    Left a message for Healthwatch to contact me two days ago.
    Guess they are very busy as well.
  • Chloe_ScopeChloe_Scope Scope Posts: 10,680 Disability Gamechanger
    I really hope this gets resolved @Sorry_Susan! It's really not acceptable. I'm just sorry you are having to fight for something which should just be a given. 
    Community Partner
    Scope

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