PIP, DLA and AA
If this is your first visit, check out the community guide. You will have to Join us or Sign in before you can post.

Pip delay

fibropip1fibropip1 Member Posts: 8 Listener
Hi I had my pip face to face assessment in October 2019, I got a message a couple of weeks after saying dwp had received the notes from assessor, it’s now 9 month later and I still haven’t heard anything from dwp, is this normal, I know they are busy but it seems a bit long

Replies

  • OverlyAnxiousOverlyAnxious Member Posts: 1,254 Disability Gamechanger
    Hi,

    No, this isn't normal.  The waiting times for an assessment can take a while, but getting the results of an assessment shouldn't take anywhere near that long.  The guide time is 2-8 weeks and although that isn't set in stone, I'd suggest there's definitely an error somewhere if you haven't heard after 9 months.  I think you'll have to contact them to see what's happening with your claim.
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    HI and welcome,

    Have you rang DWP to ask what's going on? That timescale isn't normal and if you haven't rang then i'd advise you to do that.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • fibropip1fibropip1 Member Posts: 8 Listener
    Thanks for your reply’s, I rang them a few weeks ago but was just told well we have been busy with what’s going on at the moment, and you will hear from us, but even with covid it would of still been 5 month from October, I thought I would give them a few more weeks but still nothing 
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    I don't think Covid19 is too blame because your assessment was last year. If it was me then i'd contact my local MP.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • fibropip1fibropip1 Member Posts: 8 Listener
    That’s what I thought when they mentioned Covid I thought it’s just an excuse  they must of missed my records and would look into it cos I rang but like I say nothing, thanks for reply I think I just needed a bit of a push to ring them again, I will do today 
  • Chloe_ScopeChloe_Scope Scope Posts: 10,652 Disability Gamechanger
    Welcome to the community @fibropip1! Sorry to hear you have waited so long! 
    Community Partner
    Scope

    Tell us what you think?
    Complete our feedback form to help us to improve your community.
  • fibropip1fibropip1 Member Posts: 8 Listener
    Thank you,I’m sick of worrying about it now, I’m really anxious about ringing them again, but looks like I’ll have to now to put my mind at ease 
  • Butler356Butler356 Member Posts: 40 Courageous
    If you decide to ring DWP apparently Tuesday - Fridays around 10 am is a good time to ring, forget Mondays!
  • fibropip1fibropip1 Member Posts: 8 Listener
    Ah thank you for that, last time it took ages to get through
  • janer1967janer1967 Member Posts: 9,092 Disability Gamechanger
    Wow even under current circumstances that is a long wait. hope you wet to find something out soon. Keep us updated
  • fibropip1fibropip1 Member Posts: 8 Listener
    I will do, I wish I had came on here before now instead of waiting so long
  • mikehughescqmikehughescq Member Posts: 5,924 Disability Gamechanger
    Whoever answered your query clearly didn’t have access to the file so I’d take a punt on outsourced telephony. What you now need to do is demand someone looks at the actual file. Try emailing [email protected] That will get their full attention. 
  • fibropip1fibropip1 Member Posts: 8 Listener
    Hi thanks for everyone’s replies last time, sorry it’s been a while I finally rang dwp and they said my file hadn’t been picked up since the assessor had sent them it, I was put on to someone who said they couldn’t understand how it had been missed and would sort it out straight away, a week later I got the good news I got daily enhanced, hopefully I can relax a bit now
  • chiariedschiarieds Member Posts: 7,898 Disability Gamechanger
    Hi @fibropip1 - thank you for the great update, & I hope you are able to relax now after such a long wait. Glad you got it sorted, & congratulations. :)
  • fibropip1fibropip1 Member Posts: 8 Listener
Sign in or join us to comment.