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Had my telephone call from capita

Hi guys.
Had my telephone call from capita and was on the phone for nearly two hours. I could not hear the guy he was mumbling.
I felt totally degraded and he spoke to me like I was stupid.
He kept trying to trick me all the whole time.
He kept going back to the same question and confusing me.
He was not interested in anything I had to say about my problems.
Ended up being a nervous reck.
Had my telephone call from capita and was on the phone for nearly two hours. I could not hear the guy he was mumbling.
I felt totally degraded and he spoke to me like I was stupid.
He kept trying to trick me all the whole time.
He kept going back to the same question and confusing me.
He was not interested in anything I had to say about my problems.
Ended up being a nervous reck.
Replies
Good Evening & Welcome it’s great to meet you today.
I am one of a team of Community Champion’s here at Scope.
Sorry to hear about your pip capita phone call.
We have got a member who is very very good with Benefits.
I will forward your post onto her.
Hi @poppy123456
Can Yes please offer me some help/advice with this new post???
@steve51
I fully understand they have to ask you questions, but he spoke to me very aggressive not taking into any accounts of my complex problems.
I told him I could not hear him. I am not deaf he was to quick and mumbling.
.
Told me he was not interested in my condition say yes or no he said.
I have been on DLA for six years and had assessments at home no problem.
Trying to catch someone out is terrible we are only asking for help if we are entitled to it.. nothing more.
Thanks poppy
Welcome to the online community, I hope you're well.
Sorry to hear you had a negative experience during your call with the assessor, if you want to make a complaint about the service you received you can find information about how to do that here.
As mentioned above, you can wait a week or so and request a copy of the report and then when you get the decision, which can take about 12 weeks, you can appeal the outcome if you disagree with it.
Online Community Coordinator
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In my last review I put t down at least 2 examples for each descriptor of how I am affected if I try to do the task or if I couldnt do it why not
All they did was call me to ask few questions no assessment and I was awarded
It may seem like they are trying to catch you out but unfortunately there are a lot of people who try to claim but are not rightfully entitled
I have multiple problems which are severe... don't need catching out sent all my medical letters in. Even told him I was going in to surgery Friday for another operation. During cov19.
I know some people try to claim. But don't class us all the same.
I am also disabled and claim PIP so fully understand
It wasnt directed at you or anyone else just reasoning why they question during assessment
Good luck with your claim and hope the operation goes well
I know he is only going from my detailed form and totally get that as I say I am an educated person and don't spend time on Facebook as you quoted.
Why should a person with disabilities be treated in that manner!!! Sorry it's unacceptable by any means.
You would have to be stupid to not realise they are not trained doctors and don't even look at your medical letters.
Company decency and respect does not cost anything.
also waiting for the outcome . I was really panicked on the day and after but I have started to relax bout it now . My nurse called me yesterday and made me feel bit better bout my pip she said it’s some thing I need and quite rightly should have and she said if I don’t get awarded she will help me with the MR so that’s positive to here . Just see it like this if it’s a no then look forward to the loads of back pay you will edventually get . Even tho some people do have to appeal I like to think that people who are entitled to it do get it in the end .
of course there are people like my self who appreciate every ones opinions and comments but I think flagging things up and reporting as spam is just a waste of time . We all are here to support each other threw our daily challenges I really don’t think there’s any need for reporting posts because you don’t like it .
Good to see that the "spam" button has now been completely removed. Thanks to admin for this!