If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations.

Esa and anxiety

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rsx
rsx Community member Posts: 70 Courageous
I had a telephone assessment at the start of June, a few days later I received a letter saying they didn't have enough information and would require a face to face assessment, I'm just so worried about it and so wondered if anyone knew if it is possible to request another telephone assesmnt as I don't think I could cope with a face to face assessment.

Also who would I contact? The number on the letter or should i contact universal credit through my online journal?

Comments

  • janer1967
    janer1967 Community member Posts: 21,964 Disability Gamechanger
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    Hi I would ring the number on the letter you got from them.

    You can request it but they may not agree as they felt they needed face to face before in order to get what they needed, and would them doing another telephone assessment give yherm anymore information

    Always worth a try though
  • poppy123456
    poppy123456 Community member Posts: 57,177 Disability Gamechanger
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    Hi,

    Sometimes it's not always possible to get all the answers they need through a telephone assessment, so a face to face is needed. Of course you can ring the number on the letter to ask if you can have another telephone assessment but please be prepared to have to attend the face to face sometime in the future, if needed. Although i have no idea when these will be back on again as they are still suspended.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • Tori_Scope
    Tori_Scope Scope Posts: 12,499 Disability Gamechanger
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    Hi @rsx! Do you feel comfortable with giving the number on the letter a call? If you do, please feel free to keep us updated with how it goes. It's understandable that you'd be feeling a bit worried, so don't hesitate to seek support on here as and when you need :)

    National Campaigns Officer at Scope, she/her

  • woodbine
    woodbine Community member Posts: 12,120 Disability Gamechanger
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    Hi @rsx you could ask but would seem unlikely, don't put it on your journal but phone the number on the letter.
    Good luck

    2024 Election won

  • rsx
    rsx Community member Posts: 70 Courageous
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    I gave them a call, they said it has to be face to face but they can make it a home visit if I get a letter from the doctor explaining why I need a home visit ? So I'm going to get my grandma to sort that out sometime this week 
  • Tori_Scope
    Tori_Scope Scope Posts: 12,499 Disability Gamechanger
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    Glad to hear it's starting to get resolved @rsx :) I hope your Grandma has some luck sorting the letter out! Let us know what happens

    National Campaigns Officer at Scope, she/her

  • poppy123456
    poppy123456 Community member Posts: 57,177 Disability Gamechanger
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    Do be aware that even with a letter from your GP a home visit could still be refused. If you attend other appointments then they could refuse based on that, it has been known.

    Although face to face assessments are still suspended, so the wait could be quite a while.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • rsx
    rsx Community member Posts: 70 Courageous
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    @poppy123456 I have agoraphobia and haven't left the house in 5 years so fingers crossed they will accept that although im not holding my breath.
  • Chloe_Scope
    Chloe_Scope Posts: 10,581 Disability Gamechanger
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    Fingers crossed @rsx. I really hope you manage to get this sorted. :)
    Scope

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