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New PIP application - Telephone assessment
Hi so I applied for PIP for the first time a couple of months ago and received a call with a date and time for my telephone assessment. The assessment was supposed to be at 9.15 this morning.
I was ready by the phone waiting for the call this morning. I normally go and make my breakfast around 9 but I didn't want there to be any chance of me missing the call and having to wait weeks for another one so I thought I would eat after the call.
Nearly 2 hours after the appointment I still hadn't received a call so I decided to phone the enquires number that was included in the multiple texts and letters received reminding me of the appointment today.
I spoke to a guy and he was unsure why I hadn't been called. He up looked who was supposed to ring me and placed me on hold while he called them. A few minutes later he came back to say that he couldn't get hold of them and doesn't know why no one contacted me but could see that no one had tried to contact me at all.
He then told me that for whatever reason todays appointment is now cancelled and I will have to phone back next week and book another telephone appointment.
Has anyone else had issues with not being contacted? It is just annoying that what is already a long process is now going to be even longer because they can't stick to appointments that they made.