Employment and Support Allowance (ESA)
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Esa assessment on phone

ZenkoblueZenkoblue Member Posts: 87 Courageous
Hi all

been a while since I posted on here final got phone call today say my esa assessment be on phone on 8th of Sep anyone else had one yet ? How did it going really anxious 😥 about it and I’ve not been out since virus happen so scared.

hope someone give me some advise thank you 😊 
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Replies

  • male45male45 Member Posts: 313 Pioneering
    Zenkoblue said:
    Hi all

    been a while since I posted on here final got phone call today say my esa assessment be on phone on 8th of Sep anyone else had one yet ? How did it going really anxious 😥 about it and I’ve not been out since virus happen so scared.

    hope someone give me some advise thank you 😊 

    @Zenkoblue
    Hi there. I've not had an ESA phone assessment yet but I've had a PIP telephone assessment in March and it went OK. The lady ohoned dead on the time and it took about 45 minutes. Throughout she remained polite and pleasant and never once rude unlike when I had a face to face assessment a yr previously. 
    Id rather if given the choice have a phone assessment than a F2F one.
    I know its easier said than done but do try to not stress yourself because of it. If you are not good at talking on telephones then make sure you tell the assessor that. Will you be alone when the call comes? 
     Best wishes
    Best Wishes 
  • ZenkoblueZenkoblue Member Posts: 87 Courageous
    male45 said:
    Zenkoblue said:
    Hi all

    been a while since I posted on here final got phone call today say my esa assessment be on phone on 8th of Sep anyone else had one yet ? How did it going really anxious 😥 about it and I’ve not been out since virus happen so scared.

    hope someone give me some advise thank you 😊 

    @Zenkoblue
    Hi there. I've not had an ESA phone assessment yet but I've had a PIP telephone assessment in March and it went OK. The lady ohoned dead on the time and it took about 45 minutes. Throughout she remained polite and pleasant and never once rude unlike when I had a face to face assessment a yr previously. 
    Id rather if given the choice have a phone assessment than a F2F one.
    I know its easier said than done but do try to not stress yourself because of it. If you are not good at talking on telephones then make sure you tell the assessor that. Will you be alone when the call comes? 
     Best wishes
    Thank you for advise yeah my mam live in same place me glad she be here I would prefer phone then f2f I hate talking on phone I just hope it goes well 😊
  • Cher_ScopeCher_Scope Community Team Posts: 2,795 Disability Gamechanger
    edited September 2020
    Hello @Zenkoblue

    A lot of our members have felt the same about telephone appointments and I'm sure it's something assessors will be understanding about.  Try and not put too much pressure on yourself and speak honestly about how you are feeling.  It's been a difficult year, especially for those who have been shielding and badly affected by lockdown.  

    You mentioned that you hadn't been out in a while, is that because of an impairment?  Do you have people supporting you?

    Good luck and let us know how you get on.
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  • ZenkoblueZenkoblue Member Posts: 87 Courageous
    Hello @Zenkoblue

    A lot of our members have felt the same about telephone appointments and I'm sure it's something assessors will be understanding about.  Try and not put too much pressure on yourself and speak honestly about how you are feeling.  It's been a difficult year, especially for those who have been shielding and badly affected by lockdown.  

    You mentioned that you hadn't been out in a while, is that because of an impairment?  Do you have people supporting you?

    Good luck and let us know how you get on.
    Yup I got my mam but she not well herself think I’m agoraphobia well I’ve be diagnosed with it and this virus not help at all scared see people with face masks . I let them know about this on phone thank you for advise just hope it goes wells 😊
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    Hi,

    If you kept a copy of the work capability assessment form then have a read of that before the assessment so you remind yourself of what was written on the form. Assessment times can last anything from 20 - 90 minutes, sometimes longer. You can put the phone on loud speaker so that your mum can hear what's being said and possibly prompt you with the questions, if you forget something.

    Fingers crossed everyhing goes well. A week after the assessment if you live in th eUK you can ring DWP to request a copy of the assessment report to be sent to you. This will give you some idea what the decision is likely to be because they mostly go with the report.

    Good luck.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • Cher_ScopeCher_Scope Community Team Posts: 2,795 Disability Gamechanger
    @Zenkoblue Ahh that sounds rough  :( Are you receiving support for your agoraphobia?  The masks can be unpleasant to see.  

    @Poppy123456's advice is super helpful and I hope it provides you some comfort.  We are all here for you  :)
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  • ZenkoblueZenkoblue Member Posts: 87 Courageous
    Hi,

    If you kept a copy of the work capability assessment form then have a read of that before the assessment so you remind yourself of what was written on the form. Assessment times can last anything from 20 - 90 minutes, sometimes longer. You can put the phone on loud speaker so that your mum can hear what's being said and possibly prompt you with the questions, if you forget something.

    Fingers crossed everyhing goes well. A week after the assessment if you live in th eUK you can ring DWP to request a copy of the assessment report to be sent to you. This will give you some idea what the decision is likely to be because they mostly go with the report.

    Good luck.
    Ahhh ty so much I keep forget asking for report and put phone on speaker great idea thank you.
  • ZenkoblueZenkoblue Member Posts: 87 Courageous
    @Zenkoblue Ahh that sounds rough  :( Are you receiving support for your agoraphobia?  The masks can be unpleasant to see.  

    @Poppy123456's advice is super helpful and I hope it provides you some comfort.  We are all here for you  :)
    Nope I may need to soon been stuck house so long bad but I use to it now thank you for all the advise 😊 make me feel bit better Oh just thinking will I get letter about phone call ?
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    You may or may not get a letter but if they have a mobile number they do send texts as reminders.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    Do be aware also that the phone call may not happen exactly to time as they may have assessments before you that run over.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • Cher_ScopeCher_Scope Community Team Posts: 2,795 Disability Gamechanger
    edited September 2020
    @Zenkoblue I'd definitely think about speaking to your GP, they are doing telephone appointments now and could refer you to the local mental health team for support and counselling if it could help. 
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  • ZenkoblueZenkoblue Member Posts: 87 Courageous
    Thank you Cher_Scope I will phone my gp yeah it seems everything on the phone now.

  • ZenkoblueZenkoblue Member Posts: 87 Courageous
    Well what turn up for books I got phone call again at 10 am let me know about assessment on phone on Tuesday damn it woke me up I not going forget or go out weird people.
  • Chloe_ScopeChloe_Scope Scope Posts: 10,662 Disability Gamechanger
    Hi @Zenkoblue, how are you doing? :)
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  • ZenkoblueZenkoblue Member Posts: 87 Courageous
    Hi chloe_scope not to bad just had my phone call it was all about my fibromyalgia how it effected my day to day life now I need wait for letter see if I am still in support group took about 45 mins 
  • Adrian_ScopeAdrian_Scope Testing Team, Community Team Posts: 7,951 Scope community team
    Fingers crossed you're not kept waiting too long @Zenkoblue. :)
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  • ZenkoblueZenkoblue Member Posts: 87 Courageous
    I hope not I hope I’m still in support group 😘
  • Chloe_ScopeChloe_Scope Scope Posts: 10,662 Disability Gamechanger
    I hope you don't have to wait too long to hear back from them @Zenkoblue
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