If this is your first visit, check out the community guide. You will have to Join us or Sign in before you can post.
Twitter Problems

Suddenly am having problems with one of my Twitters, I don't know how they could possibly think that I am under 13. They want me to download my Birth Certificate or something but I am at home without a Scanner. Does anyone know what to do? Could it indeed be a disability issue? Someone with problems like me, very difficult to download one of those things they've asked for.
Tagged:
Replies
This sounds tricky. I wonder if you would be able to take a photograph of your birth certificate using a webcam or mobile phone that you could then send them?
If that is a bit of a struggle, I would email back explaining that due to your impairment you are unable to send it and ask if they have other options for verifying your age.
Let us know how you get on and if we can help.
Want to tell us about your experience on the community? Talk to our chatbot and let us know.
As suggested you could take a pic of your birth cert on your phone and then send it as an attachment on email from your phone
Hope you get something sorted
Scope
Tell us what you think?
Complete our feedback form to help us to improve your community.
Want to tell us about your experience on the community? Talk to our chatbot and let us know.
You might find this Twitter page about age screening, and this other about parental controls helpful, they both contain details about Twitter's policies surrounding age and might shed some light on what's happening to you.
Hope this helps. .
Want to tell us about your experience on the community? Talk to our chatbot and let us know.
This did happen to me about a year ago and I had to fill out this form, I then got my account back. Might be worth a try...
Scope
Tell us what you think?
Complete our feedback form to help us to improve your community.
Scope
Tell us what you think?
Complete our feedback form to help us to improve your community.