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Confusion about P.I.P letter.

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Comments

  • Dazl58
    Dazl58 Member Posts: 19 Connected
    Hi Samantha 21,I don't think you are trying to cause any arguments whatsoever.I think that we all have got off track with regards to this letter,probably due to lack of sleep,anxiety, stress  and time .With a clear and calm head we should be able to resolve this and I think Poppy 12345 is correct in saying that we are better speaking to them direct by telephone no matter how long it takes,I do not think I was cut off on purpose by PIP,it was just one of those things.
  • Dazl58
    Dazl58 Member Posts: 19 Connected
    Samanth21
    May I also say,a thought has crossed my mind that this is a poisoned chalice,if you phone and ask about the letter will they then decide to review you now and not in 2022 and if you don't phone the award will run out or come up for review then.Damned if you do,Damnedvif you don't.🤔😄
  • samantha21
    samantha21 Member Posts: 64 Connected
    'Dazl58  I agree that Poppy 123456 is correct  in saying in the first instance it is best to speak to D.W.P  direct by phone. In regard of the phones do you know if D.W.P. employees are working from their offices or working from home? that would be a start. With my phone call yesterday and waiting over one hour as soon as I was talking to someone I was abruptly cut off. I know my phone was not faulty.  It could be if the D.W.P agent was working from home perhaps a child of theirs accidently interrupted them so I was cut off.
     I do feel that whether they are working from home or in the office they still have a service to provide for which of course they are being paid.
     It  will sort itself out, at the moment I need to go out, if it is not any trouble please update us if you get through to them today. I shall be calling them again tomorrow.
  • Dazl58
    Dazl58 Member Posts: 19 Connected
    Samantha21
    I have no idea if the DWP/PIP staff are working from home or not,if they are why would they have a child present,surely a child would be at nursery or school,if the child is younger surely this person would not be taking calls about PIP.
    If they are working from home how do they access the computer and your data.
    More confusion.

  • Dazl58
    Dazl58 Member Posts: 19 Connected
    I will not be able to phone them this morning as i have just had a call from my dentist asking me to attend to complete my emergency treatment.
  • poppy123456
    poppy123456 Member Posts: 24,773 Disability Gamechanger
    The majority of the advisors are continuing to work from home and have done so since lockdown began.
  • samantha21
    samantha21 Member Posts: 64 Connected
    Thank-you for your reply Poppy 123456 : perhaps that explains the long wait in trying to connect to someone, and just maybe the person I got yesterday had a fault their end on their phone.

    Dazl58  I  suppose if the person is working from home then they are supplied with a laptop and company phone.
    I assume if it is a D.W.P  laptop then they will be able to pull up a claimants data.
     I have a daughter that works for mental health and addictions, some staff have returned to the office although not that many. My daughter continues to work from home and she has done so since lockdown began.
  • mikehughescq
    mikehughescq Member Posts: 7,817 Disability Gamechanger
    Dazl58 said:
    Sorry but that is rubbish,mine was signed for at Royal Mail and signed for as received at DWP,when queried by phone was acknowledged as received by DWP,and checked  online as received.
    Your post was signed for by the Royal Mail because they are currently contracted by DWP to open their post at the nail delivery centres. However, that is not proof that your post has arrived at the DWP because RM sort the post and move it between the MDCs before it finally gets scanned and, hopefully, connected to your case. In this context any kind of recorded delivery is throwing good money after bad. The post can be signed for by a security guard or anyone. It still offers no proof of receipt by DWP. In the shall number of cases at tribunal where this becomes an issue the general principle is that post being signed for at the recipients end is proof of nothing. 

  • Dazl58
    Dazl58 Member Posts: 19 Connected
    I am not interested in what the Royal Mail do or don't do Has anyone actually made contact with DWP/PIP.
  • leeCal
    leeCal Member Posts: 4,337 Disability Gamechanger
    I haven’t @Dazl58 but I’m intrigued by the whole thing.

    If everything's coming up roses it's time to call in a gardener

  • samantha21
    samantha21 Member Posts: 64 Connected
    @Dazl58

    I had no time to try them today, tomorrow I shall make a further attempt on the phone. Have to keep trying I guess at some point  there may be success.
  • poppy123456
    poppy123456 Member Posts: 24,773 Disability Gamechanger
    Dazl58 said:
    Has anyone actually made contact with DWP/PIP.
    A few weeks ago i did yes. I rang as soon as they opened and it took about 20 minutes before someone answered. Although my experience may not be the same as someone else's. You just have to keep on trying and they will eventually answer. As i already advised, try ringing as soon as they open, for me this is always the best time.

  • ernie2009
    ernie2009 Member Posts: 154 Pioneering
    yes i was succesfull first time. i called as poppy did first thing in morning and got through after about 10 minutes to ask for a copy of my assessment report. no problems at all so guess i must of been very lucky reading through all the hastle some of you have had. 
  • samantha21
    samantha21 Member Posts: 64 Connected
    Updating everyone about getting through on the phone to D.W.P. I  got through today after 50 minute wait and 
    was at least able to speak to someone today.
     In regard of my query about the dates and the award, I was firstly told "Oh yes you are going to the appeal but we gave you one year award instead. I confirmed my letter I had and the person said oh yes I can see that letter and it also says 2028. I was put through to appeals section, and the advisor there told me that he could see it said ongoing and also said about 2028 but then he knocked my socks off and said my award letter could have been a mistake and instead of saying on-going it should have had an end date. and he would look into it. I told him I wanted any decisions or anything that was going on to be sent to me in writing. I was told they would put anything in writing and let me know. I just do not know what is going on and as far as my condition goes there is no cure and it has got worse instead of better  it is a mystery to me what they could be talking about.
    Any suggestions anyone?
  • mikehughescq
    mikehughescq Member Posts: 7,817 Disability Gamechanger
    @Dazl58 it’s unfortunately not really relevant whether you’re interested in what RM do or don’t do. The point being made was that advising that recorded delivery options etc. solve this specific issue is not accurate and, regardless of your specific experience, a tribunal would give very short shrift to that perspective whether expressed by you or the poster in question. Getting a document signed for tells you nothing except that “someone” has signed for it. The only acceptable proof that it was definitely received by DWP is when it’s scanned into the system.

    In terms of making contact with DWP a letter will suffice. A call is to a call centre and a high percentage of DWP calls are taken by non DWP outsourced companies without full access to systems. The only reason to call one is to order a claim pack. The link in my previous post explains why a letter will suffice. You don’t need to send it by any kind of special service. It’s throwing money away for zero demonstrable gain. Keeping a copy will suffice.


  • kezhendo73
    kezhendo73 Member Posts: 37 Courageous
    Hi just wanted to ask if anyone can help me.
    At the moment I am doing my renewal for my pip enhanced/enhanced and I've been told over the light touch review I'm not quite sure if you have to ask for this or if it will be automatic so I'll tell you a little bit about myself I suffer with fibromyalgia DDD and I also have mental health problems I was told in 2018 that my pip was to stop it took me a whole 12 months until I had to go to tribunal which I did in August 2019 and the decision was made before I'd even open my mouth to speak they couldn't honestly believe that my case was up for renewal never mind being brought up in front of them.
    Fast forward until now I can't explain where me anxiety levels are at this moment in time.
    Luckily my daughter has completed my forms for me but I'm frightened to death they will power my money or even stop it.
    Which then brings me back to my question I'm just not sure if to put that on the form so any feedback on this matter would be greatly appreciated many thanks before hand 🙏
  • Ross_Scope
    Ross_Scope Posts: 5,453

    Scope community team

    Hi just wanted to ask if anyone can help me.
    At the moment I am doing my renewal for my pip enhanced/enhanced and I've been told over the light touch review I'm not quite sure if you have to ask for this or if it will be automatic so I'll tell you a little bit about myself I suffer with fibromyalgia DDD and I also have mental health problems I was told in 2018 that my pip was to stop it took me a whole 12 months until I had to go to tribunal which I did in August 2019 and the decision was made before I'd even open my mouth to speak they couldn't honestly believe that my case was up for renewal never mind being brought up in front of them.
    Fast forward until now I can't explain where me anxiety levels are at this moment in time.
    Luckily my daughter has completed my forms for me but I'm frightened to death they will power my money or even stop it.
    Which then brings me back to my question I'm just not sure if to put that on the form so any feedback on this matter would be greatly appreciated many thanks before hand 🙏
    I see you created your own discussion for this comment over here. I'm sorry you don't appear to have received a response. I have bumped the thread for you so hopefully your query will be answered there.
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  • mikehughescq
    mikehughescq Member Posts: 7,817 Disability Gamechanger
    Light touch reviews don't really exist as such at present. The first ones won't take place until 2023 and the process has yet to be designed. 

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