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From Mr to Appeal

I had a call with my advisor from CA and I swear I really think they don't know what they are doing. I've been through all this before with a rep that no longer works for them and it was so straight forward. It's really putting me off going onwards.
She's asked me to phone PIP for a copy of the MR report. They told me today is in my letter. I said yes but I want copies of the reasons for the decision. They argued that its in the MR letter.
CA rep said then complete a NOA1 Appeal letter online and make sure I send copies of my MR letter to.
When PIP send the Capita report I'm to phone Capita and go through with them the reason I think they are wrong.
She wants me to get more medical evidence despite not being seen by a doctor for over a year. Get all my medical notes for the last 4 yrs (I did this last year and have had no input since). Then get Universal Credit to send reports of my health assessments for however long I've been in the support group. This she said will illustrate why I'm unable to work. I told her ESA reports have no bearing on PIP assessments, she disagreed.
Next I'm to get another letter from the doctor explaining my condition hasn't changed and a letter from an Occupational therapist that I seen lately.
It all seems like I'm doing it all myself and they don't want to get involved.
TeddyB
She's asked me to phone PIP for a copy of the MR report. They told me today is in my letter. I said yes but I want copies of the reasons for the decision. They argued that its in the MR letter.
CA rep said then complete a NOA1 Appeal letter online and make sure I send copies of my MR letter to.
When PIP send the Capita report I'm to phone Capita and go through with them the reason I think they are wrong.
She wants me to get more medical evidence despite not being seen by a doctor for over a year. Get all my medical notes for the last 4 yrs (I did this last year and have had no input since). Then get Universal Credit to send reports of my health assessments for however long I've been in the support group. This she said will illustrate why I'm unable to work. I told her ESA reports have no bearing on PIP assessments, she disagreed.
Next I'm to get another letter from the doctor explaining my condition hasn't changed and a letter from an Occupational therapist that I seen lately.
It all seems like I'm doing it all myself and they don't want to get involved.
TeddyB
Replies
Sorry to hear this and understand your frustration
I have never used them but from what I hear they are not always well equipped
I hope other members can advise and help
I'm just going to submit the appeal form. I'm not getting anymore medical information as I haven't been assessed except for appointments with Occupational Health & Sleep Apnoea.
I really wish the lady who helped me the first time was still there. Everything was so precise and straight forward. She won my appeal for me before I even sat before the panel.
Thanks for the input.
TeddyB22
Thanks for the reminder.
Take care,
TeddyB22