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Hi everyone I have heard back from OH which is great got the support. From work I have been provided with a phone, to use at home. 6 weeks it took to find out that I can use my personal earphones and take calls. No one ever told me that while your headset on it’s way, use your personal headphones. I had to hear it from the PA of the company. Should I make a complaint about it? Now they want to downgrade me because I’ve fallen behind but it’s not my fault, company didn’t advise me that I can connect to the system using my earphones. I feel like been discriminated at work, but in a way that feels like you haven’t been.