Universal Credit
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Security question

MelinMelin Member Posts: 53 Listener
I have noticed that when l have setup my universal credit account l have chosen security question for where were you born? And just noticed l have put it wrong 🙈and just fined out that when  need  to contact universal credit they will ask me those security questions is there a way changing my security question because it’s not my right place of birth?

Replies

  • woodbinewoodbine Member Posts: 2,159 Disability Gamechanger
    Could you not answer with the wrong place and then explain that you made a mistake?
  • janer1967janer1967 Community champion Posts: 6,142 Disability Gamechanger
    Hi there 

    I think you may have to contact UC to change it can you get into your account by putting in the wrong spelling if so put a comment in your journal to ask how you can change it 
  • MelinMelin Member Posts: 53 Listener
    That’s exactly what l am going to do but l thought they will ask my date of place on the application form instead what if l didn’t choose that security question and something else will this effect them getting my id ? 
  • poppy123456poppy123456 Community champion Posts: 22,187 Disability Gamechanger
    As it's just a security question, it maybe easier to just remember the answer, rather than changing it. Just a thought really.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • woodbinewoodbine Member Posts: 2,159 Disability Gamechanger
    @Melin you seem confused so little we can advise except to contact UC either by phone or on your journal.
  • MelinMelin Member Posts: 53 Listener
    Thankyou for all your comments l do remember the answer and l will pass the security it’s just that my concern is when they look at my identity thats not what it says on my id
  • MelinMelin Member Posts: 53 Listener
    edited November 2020
    I have got an biographical appointment with my work coach next week hopefully l will explain myself 
  • Ross_ScopeRoss_Scope Community Team Posts: 2,013 Pioneering
    Yes, hopefully your work coach will be able to help @Melin. Alternatively, as has been mentioned above, it might be a good idea to contact UC, pass the security question and then ask to change it and explain your reasoning.
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  • MelinMelin Member Posts: 53 Listener
    Hi a quick question as we have applied universal credit l have gave in sick note and told them about my disabilitys so my work coach just asked me about my sick note dates on the phone and nothing else and waiting for a health assesment appointment but yesterday l saw a message from my work coach asking me to apply for a job which is far from me l hardly can even leave my home are they allowed to do this ?
  • poppy123456poppy123456 Community champion Posts: 22,187 Disability Gamechanger
    As you haven't yet been asessed as having limited capability for work, it is at the discretion of your work coach, whether they decide to switch of work commitments. Under normal circumstances some do, some don't.

    Although under the current circumstances with Covid, they have been very understanding with commitments. As you do have a health condition that prevents you working then i'd either put a message onto your journal or contact your work coach to explain your situation.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • MelinMelin Member Posts: 53 Listener
    Thankyou poppy
  • MelinMelin Member Posts: 53 Listener
    Hi l am very sorry if l am keep bothering you all but l need help as l have spoken to my work coach and she has said because l have got sick note she will close my commitments off and l will need to wait for a form to fiil in for health assesment but l still receive job applications to apply from my work coach on my journel is this normal as on my commitment we have agreed for no work related activities 0 hours 
  • woodbinewoodbine Member Posts: 2,159 Disability Gamechanger
    just reply in your journal that its been agreed no commitments for work searches.
  • poppy123456poppy123456 Community champion Posts: 22,187 Disability Gamechanger
    Yes, put a note on your journal. The message on your journal about applying for a job may not have been done by your work coach.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • MissBMissB Member Posts: 8 Listener
    Hi Melin
    I have been getting job offers too and I have had Fit notes declaring I am unfit for work for 9 months. I began my claim in May and waited 3 months for the UC50 form to arrive. The org. that carries out the assessments has now had my UC50 form for 5 months and I have phoned twice, once in October and again yesterday to find out when my assessment will be but they tell me there is no timeline and they will contact me when they have a date for assessment..........so my wait continues.
    I understand all the problems they may have with Covid and the thousands of new claims they must have received over the past few months but I do feel 9 months is a long time for anyone to wait for a decision.
  • poppy123456poppy123456 Community champion Posts: 22,187 Disability Gamechanger
    MissB said:
    Hi Melin
    I have been getting job offers too and I have had Fit notes declaring I am unfit for work for 9 months. I began my claim in May and waited 3 months for the UC50 form to arrive. The org. that carries out the assessments has now had my UC50 form for 5 months and I have phoned twice, once in October and again yesterday to find out when my assessment will be but they tell me there is no timeline and they will contact me when they have a date for assessment..........so my wait continues.
    I understand all the problems they may have with Covid and the thousands of new claims they must have received over the past few months but I do feel 9 months is a long time for anyone to wait for a decision.

    Hi,

    There's huge backlogs because all assessments were suspended for 3 months at the start of the first lockdown. Even in normal times it's not unheard of to wait this long for the work capability assessment appointment.

    Face to face assessments are still suspended and telephone assessments have replaced them. As it's the work capability assessment sometimes it's not possible to get all the information needed by just a telephone assessment so if this happens you'll need to wait until face to face assessments are back up and running again. This has happened to other people too. If this happens all you can do is wait, unfortunately but hopefully this won't happen to you. Once an appointment because available they will contact you.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • MelinMelin Member Posts: 53 Listener
    Thankyou very much for all comments and support 
  • Adrian_ScopeAdrian_Scope Testing Team, Community Team Posts: 7,695 Scope community team
    Melin said:
    Hi l am very sorry if l am keep bothering you all but l need help as l have spoken to my work coach and she has said because l have got sick note she will close my commitments off and l will need to wait for a form to fiil in for health assesment but l still receive job applications to apply from my work coach on my journel is this normal as on my commitment we have agreed for no work related activities 0 hours 
    Hi @Melin. Work Coaches often use 'send to all' type features to send out messages about work opportunities and roles that come up (to save them from sending individually to the hundreds of people on their case load). I know of people who are carers or have been awarded LCWRA but still get these messages.

    Have you checked what your commitments say now she's updated them? You should be able to view them by going to the Homepage and then scrolling down a little way and selecting 'Commitments'. This will tell you whether you still have any work-search commitments on your claim. 
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  • MelinMelin Member Posts: 53 Listener
    Hi adrian yes l did check my commitments and it says 0 hours a week looking and preparing for work 
  • Adrian_ScopeAdrian_Scope Testing Team, Community Team Posts: 7,695 Scope community team
    That’s great @Melin. It means that she has changed your commitments. You are still technically in the “all work” group so will continue to receive these messages about opportunities if she’s sending them to her list but unless it is specifically addressed to you or says it’s compulsory you should be okay to ignore it. 
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  • lisathomas50lisathomas50 Member Posts: 1,319 Pioneering
    Hi just to say I don't have to work  and don't have any commitments  but still revive job offers they are just sent I smile at some of them  I had a job offer for trainee  trsin driver 

     They aren't compulsory  do you are allowed to ignore them 
  • poppy123456poppy123456 Community champion Posts: 22,187 Disability Gamechanger
    Hi just to say I don't have to work  and don't have any commitments  but still revive job offers they are just sent I smile at some of them  I had a job offer for trainee  trsin driver 

     They aren't compulsory  do you are allowed to ignore them 

    I'm sorry but that's not exactly correct for everyone, it depends on your claimant commitments. If a person doesn't complete their commitments then they could be sanctioned.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • lisathomas50lisathomas50 Member Posts: 1,319 Pioneering
    I dont have any commitments do I am ok  and merlin said they hadn't any I was just confirming that if you have no commitments  its OK not to reply 
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