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Flexible Working Request refused - advice please?
I am supporting a friend of mine who has submitted a flexible work request to her Manager and had it refused. She has a long standing mental health condition and an eating disorder for which she has had treatment for many years. She is a productive member of staff, she very rarely takes time off sick and her work rate is proven far higher than many of her peers. During the summer she struggled with the isolation of lockdown and her Nan died of Covid so she asked for a 4 week period of reduced hours to enable her to grieve and manage her mental health. She feels that this should have been taken as a compassionate leave request or similar.She has submitted a request to condense her hours, with a slight reduction, to enable her to work a 4 day week allowing her a Friday to access counselling again and to support her parents who are older. Her request was refused because her company said that she had already had one request and would have to wait until next July to submit another. She is devastated by this as she has really struggled this year, she lives alone. She consistently out performs her colleagues, there are colleagues due to return from maternity leave who it appears may be granted part time work. She is not asking for part time just longer days and shorter weeks. Can you offer any advice please? Thank you