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Hi, my name is Clairebear! I missed my phone assessment, will I have to start my claim again?

Hi everyone 👋. I'm worried i've messed up claim for p.i.p again. I eventually got the form sent to them and 3 months later i got a txt saying i was getting a phone call assessment but unfortunately i missed it and don't know what to do, i'm currently trying to call them from my house phone but i've been on hold for about half an hour now. Can anyone please tell me if i'll have to start my claim again?
Replies
If you contact them and explain they may offer new assessment if not they will return your file to DWP
Its the assessment providers you need to contact try calling when they first open it's often easier to get through
It can take a long time to get through so maybe stay on the call
And @Clairebear welcome to scope.
Were you able to get through to them?
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