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Hi, my name is Clairebear! I missed my phone assessment, will I have to start my claim again?

ClairebearClairebear Member Posts: 1 Listener
edited January 11 in PIP, DLA and AA
Hi everyone 👋. I'm worried i've messed up claim for p.i.p again. I eventually got the form sent to them and 3 months later i got a txt saying i was getting a phone call assessment but unfortunately i missed it and don't know what to do, i'm currently trying to call them from my house phone but i've been on hold for about half an hour now. Can anyone please tell me if i'll have to start my claim again? 


  • janer1967janer1967 Community champion Posts: 6,081 Disability Gamechanger
    Hi there 

    If you contact them and explain they may offer new assessment if not they will return your file to DWP 

    Its the assessment providers you need to contact try calling when they first open it's often easier to get through 

    It can take a long time to get through so maybe stay on the call 
  • woodbinewoodbine Member Posts: 2,105 Disability Gamechanger
    edited January 11
    I'm a little bit bemused, PIP can be worth thousands of £ per year and you missed the telephone assessment ? As @janer1967 says contact the assessors and hope they will agree to a new appointment should you have a good reason.
    And @Clairebear welcome to scope.

  • janer1967janer1967 Community champion Posts: 6,081 Disability Gamechanger
    @woodbine bit confused cant see a comment from poppy ? 
  • woodbinewoodbine Member Posts: 2,105 Disability Gamechanger
    Sorry @janer1967 my mistake have corrected it now
  • joethebearjoethebear Member Posts: 5 Listener
    Clairbear, hope you can get things sorted , obviously nobody would want to to miss phone call deliberately but we don't know circumstances involved so wish you all the best 
  • Tori_ScopeTori_Scope Community Team Posts: 2,747 Disability Gamechanger
    Welcome to the community @Clairebear :) I like your username.

    Were you able to get through to them? 
    Online Community Coordinator, she/her

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  • poppy123456poppy123456 Community champion Posts: 22,110 Disability Gamechanger

    I would advise you to ring the health assessment providers and DWP because your file may have been returned to DWP as you missed the assessment.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
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