Hi, my name is Clairebear! I missed my phone assessment, will I have to start my claim again?

Clairebear
Clairebear Online Community Member Posts: 1 Listener
edited January 2021 in PIP, DLA, and AA
Hi everyone ?. I'm worried i've messed up claim for p.i.p again. I eventually got the form sent to them and 3 months later i got a txt saying i was getting a phone call assessment but unfortunately i missed it and don't know what to do, i'm currently trying to call them from my house phone but i've been on hold for about half an hour now. Can anyone please tell me if i'll have to start my claim again? 

Comments

  • janer1967
    janer1967 Online Community Member Posts: 21,922 Championing
    Hi there 

    If you contact them and explain they may offer new assessment if not they will return your file to DWP 

    Its the assessment providers you need to contact try calling when they first open it's often easier to get through 

    It can take a long time to get through so maybe stay on the call 
  • janer1967
    janer1967 Online Community Member Posts: 21,922 Championing
    @woodbine bit confused cant see a comment from poppy ? 
  • joethebear
    joethebear Online Community Member Posts: 18 Connected
    Clairbear, hope you can get things sorted , obviously nobody would want to to miss phone call deliberately but we don't know circumstances involved so wish you all the best 
  • Tori_Scope
    Tori_Scope Scope Posts: 12,451 Championing
    Welcome to the community @Clairebear :) I like your username.

    Were you able to get through to them? 
  • poppy123456
    poppy123456 Online Community Member Posts: 62,398 Championing
    HI,

    I would advise you to ring the health assessment providers and DWP because your file may have been returned to DWP as you missed the assessment.
  • Sparky6
    Sparky6 Online Community Member Posts: 1 Listener

    l missed the phone call twice due to being ill in bed will they send me a letter plz

  • Albus_Scope
    Albus_Scope Posts: 8,327 Scope Online Community Coordinator

    Hey @Sparky6 and welcome to the community.

    Sorry to hear you've been ill in bed. My suggestion would be the same as above, you'll need to call the health assessment provider to explain why you missed the call.

  • poppy123456
    poppy123456 Online Community Member Posts: 62,398 Championing
    https://forum.scope.org.uk/discussion/comment/937704#Comment_937704

    You should also ring PIP and tell them you missed the call because your file could be returned to them.

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