Why would PIP call on a Saturday? — Scope | Disability forum
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Why would PIP call on a Saturday?

kazbinpain Member Posts: 8 Listener
Sat 16th Jan 2021 I missed a call from PIP/Capita.  The lady left a message on my mobile answerphone.  She said they need to speak to me and their lines are open Mon-Fri 8-8.   She gave a number to call.  I applied for PIP on 30th October.  The form being received by them on 1st week of December.  This was on time, as the online forms to fill in didn’t arrive until early November.   I’m awaiting a decision, but does anyone have any idea why they would call on a Saturday and then say their lines are only open Mon-Fri?
Im quite unwell at the moment and the reason I missed the call is because I was asleep (yes in the daytime).  I’m suffering with pain, insomnia and right now, a high temperature.   It isn’t covid.  
Anyone have any ideas?
I suffer with stress and anxiety and now this is making it worse. 


  • mikehughescq
    mikehughescq Posts: 8,845 Connected
    Nothing more complex than they, like everyone else, have staff with child care issues; staff who are ill; staff who are working from home etc. Also some of the callers are from outsourced organisations. Some staff have found it easier to work weekends to get letters and calls out because of their personal circumstances. However, it would be foolish to ask people to call them on weekends as there’s no guarantee they would have enough staff to take calls and, probably more importantly, when you ring in, calls may be directly internally or to an outsourced call centre and the contracts with the latter are likely on the basis for a 5 day week with no provision for change. Even if those contracts did have a provision in for weekend working the priority would be outgoing calls and letters rather than incoming.
  • janer1967
    janer1967 Member Posts: 15,106 Disability Gamechanger
    Hi and welcome 

    If it was capita they are the assessment company so could have been to arrange an assessment 

    As above some di work weekends as explained and they are trying to get through the backlog 

    You say you are waiting for a decision have you had your assessment yet ? 

    Majority of people have an assessment first before it goes to a decision maker but a small few do get paper based 

    I presume it wasnt a planned call they may try and contact you again if not try the number they left you on monday 
  • Ross_Scope
    Ross_Scope Posts: 6,659

    Scope community team

    Hi @kazbinpain

    I hope the above has helped relieve your stress about the situation, I'm sure it's all fine :) Please try your best to relax and take it easy this Sunday.
    Online Community Coordinator

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